Julie Wells
Blackwood,NJ
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Crewmember/Shift Manager in Training
Raising Cane's Restaurants
03.2024 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Customer Service Associate
Wawa
04.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
Medical Office Assistant
Virtua Health System
03.2023 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Epic to schedule appointments for doctor visits and procedures.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Office Assistant
New Dawn Skin Care Lab
11.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High school diploma -
Eastern Regional High School
Voorhees, NJSkills
- Customer service
- Multitasking and organization
- Time management
- Clear communication
- Customer engagement
- Verbal and written communication
- Verbal communication
- Scheduling and calendar management
- File organization
- Team support
- Hospitality and accommodation
- Microsoft Office Suite
Timeline
Crewmember/Shift Manager in Training
Raising Cane's Restaurants
03.2024 - Current
Customer Service Associate
Wawa
04.2023 - 03.2024
Medical Office Assistant
Virtua Health System
03.2023 - 12.2023
Office Assistant
New Dawn Skin Care Lab
11.2021 - 03.2023
High school diploma -
Eastern Regional High School
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