Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Wendt

Tomball,TX

Summary

Versatile and results-driven Learning & Development Corporate Trainer with 4+ years of experience in instructional design and over 12 years of success delivering high-impact training programs within fast-paced healthcare environments. Expert in crafting dynamic onboarding, compliance, and technical training experiences that simplify complex systems and drive measurable outcomes. Adept at managing enterprise LMS platforms and producing professional-grade video content with engaging voice overs. Recognized for a learner-first mindset, cross-functional leadership, and a creative, strategic approach that boosts adoption, engagement, and team performance.

Overview

13
13
years of professional experience

Work History

Corporate Trainer

CedarGate Tecnologies
07.2024 - Current
  • Designed, developed, and deployed scalable training programs for healthcare analytics platforms, including role-based learning paths and compliance modules.
  • Created and managed a multi-week onboarding curriculum leveraging LinkedIn Learning to improve new hire readiness and system proficiency.
  • Administered enterprise-level LMS (Litmos), including course assignment, curriculum mapping, user segmentation, reporting, and platform maintenance.
  • Developed multimedia training assets, including instructional videos and voiceover-driven walkthroughs, using Camtasia and Audacity.
  • Built and maintained HIPAA compliance training aligned with regulatory standards and organizational policies.
  • Partnered with cross-functional teams (Product, Compliance, Client Success) to assess learning needs, define objectives, and align training content to business goals.
  • Conducted data analysis on learner engagement, course completion, and knowledge retention to drive content updates and continuous improvement.
  • Standardized training documentation and implemented version control to support ongoing updates and audit readiness.
  • Trained and mentored more than 100 clients
  • Responsible for onboarding new clients to the LMS system
  • Onboarding a new employee with an overview of the L&D department

Operations Training Specialist

Connect Hearing
08.2019 - 07.2024
  • Facilitated hundreds of live virtual and in-person trainings for internal teams and new hires across multiple regions, ensuring consistency and operational readiness.
  • Course Design & LMS related branded instructional videos and self-paced eLearning modules
  • Delivered onboarding programs and product walkthrough using real-time demos and scenario-based instruction tailored to role-specific responsibilities.
  • Conducted monthly team development sessions, performance coaching, and regional POD trainings focused on SOP alignment and skill reinforcement.
  • Led instructor-led sessions for newly acquired clinic staff, including onsite support and real-time systems training during acquisition transitions.
  • Supported cross-functional ILT needs in compliance, finance, and client services by translating policy/process updates into structured learning sessions.
  • Provided one-on-one and group training to care staff, front-office personnel, and managers across five regional centers.
  • Developed customized eLearning modules for all employees
  • Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.

Senior Patient Care Coordinator

Connect Hearing
06.2014 - 08.2019
  • Administrative & Clinical Support
  • Collected patient intake forms, maintained accurate patient files and clinical notes, and ensured HIPAA compliance.
  • Scheduled and confirmed patient appointments, improving overall clinic workflow and reducing no-show rates.
  • Completed insurance benefit checks and prior authorizations; followed up with providers and payers to ensure timely approvals and coverage verification.
  • Placed outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and evaluations, increasing patient retention and engagement.
  • Training & Team Support
  • Provided operational support across five regional clinics as part of the RBS (Retail Business Services) team.
  • Trained all new hires across assigned regional centers, ensuring consistency in service delivery and adherence to SOPs.
  • Delivered monthly pod trainings for regional teams, focusing on performance improvement and best practices.
  • Coached and developed staff on key skills while holding team members accountable to company standards and workflows.
  • Operations & Reporting
  • Led improvements in patient scheduling and appointment coordination, resulting in optimized clinic capacity and patient throughput.
  • Developed and implemented streamlined processes for managing patient records and documentation.
  • Enhanced communication between patients, providers, and insurance companies to support accurate billing and minimize claims issues.
  • Compiled and submitted weekly sales and performance reports for regional leadership review.

Operations Manager

Caring Professionals Homecare, LLC
01.2012 - 06.2014
  • Directly managed care staff
  • Interviewed and hiring of staff members
  • Managed all business operations for the department
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions within the organization
  • Managed inventory and supply chain for operations to achieve timely and accurate delivery of goods and services
  • Trained new employees on proper protocols and customer service standards
  • Supervised operations staff and keep employees compliant with company policies and procedures.
  • Conducted tours of the facilities and established new contracts in five different locations across Houston
  • Conducted yearly appraisals and goals
  • Managed daily operations to ensure efficient home care service delivery.

Education

Associate of Applied Science - Health Information Technology

Lone Star College
Houston, TX
05.2017

Skills

  • eLearning Path Design
  • Video Scripting
  • Audio editing
  • Litmos LMS
  • Voiceover Recording
  • Skillset Platform
  • Course Development
  • Instructional Branding
  • Script Writing
  • Instructor-Led Training
  • Interactive Learning Design
  • Real-Time Q&A Support
  • Microsoft products
  • Camtasia
  • Recording Audacity
  • Policy development
  • Organizational development
  • Policy writing

Timeline

Corporate Trainer

CedarGate Tecnologies
07.2024 - Current

Operations Training Specialist

Connect Hearing
08.2019 - 07.2024

Senior Patient Care Coordinator

Connect Hearing
06.2014 - 08.2019

Operations Manager

Caring Professionals Homecare, LLC
01.2012 - 06.2014

Associate of Applied Science - Health Information Technology

Lone Star College

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