Julie Whitaker
BROCKTON,MA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Brockton Area Multi Services Inc.
Brockton, Massachusetts
10.2017 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Certified Application Councelor
MassHealth
Brockton, Massachusetts
01.2009 - Current
- Provided education and outreach to community members regarding health insurance options, eligibility requirements, and the enrollment process.
- Developed relationships with clients to ensure their needs were met in a timely manner.
- Assisted clients in completing applications for public health insurance programs such as Medicaid and CHIP.
- Communicated effectively with customers via telephone, email, or face-to-face meetings.
- Supported individuals through the entire application process including follow up calls after enrollment is complete.
- Ensured compliance with all applicable state and federal regulations pertaining to healthcare enrollment.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Receptionist, Biller
Highpoint Treatment Center
Brockton, Massachusetts
08.2009 - 10.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Reviewed and analyzed insurance policies to ensure accuracy of billing information.
- Collaborated with medical staff to ensure accurate coding of services rendered to patients.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Record Keeper
Ogarit Inc.
Randolph, Massachusetts
05.2005 - 08.2009
- Developed filing system for documents, ensuring easy retrieval and access.
- Performed data entry to input files into digital database.
- Created back-up copies of important records on a regular basis.
- Verified accuracy of data entered into databases or systems.
- Performed bookkeeping and accounting consulting services.
Education
High School Diploma -
Dorchester High School
Dorchester, MA06-1976
Skills
- Minute Taking
- Meeting planning
- Office Administration
- Clerical Support
- Data Entry
- Mail handling
- Phone call answering
- Administrative Support
- Office Equipment Maintenance
- Records Management Systems
- Insurance processing
- Multi-Task Management
- Document Management
- File Organization
- Microsoft Outlook
Certification
- Safety Officer Training
- Mandated Reporter Training
- Mental Health First Aid
- Critical Incident Reporting and Fact Finding
- New and Emerging Leadership Program
- Certified Application Councelor for MassHealth
Timeline
Administrative Assistant
Brockton Area Multi Services Inc.
10.2017 - Current
Receptionist, Biller
Highpoint Treatment Center
08.2009 - 10.2017
Certified Application Councelor
MassHealth
01.2009 - Current
Record Keeper
Ogarit Inc.
05.2005 - 08.2009
High School Diploma -
Dorchester High School
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