Julie White-Johnson

• Review & Process Incoming Emails Based on Deadline
• Model Exemplary Service Through Telephone & Email channels
• Assist Families & Funeral Directors with Placing Obituaries among over 200 Publications
• Manage Ad Placement Using Wave2, Adpoint & I Publish Software
• Assist Funeral Directors with Account Status and Pending Obituary Information

• Utilized Salesforce to Build the Customer Relationship & Assure Accurate Account Resolutions are Documented
• Developed a thorough knowledge of the Victoria's Secret product lines and release calendar
• Assist Team Leads with Escalation Support and Quality Assurance Monitoring during Holiday & Peak Seasons
• Conduct Case Management on Possible Fraudulent Transactions
• Manage Three Chats Simultaneously While Ensuring Seamless Interactions

· Facilitated interviewing and onboarding of new hires.

· Led and supervised a diverse team of 15-17 employees.

· Led the review and analysis of all reasonable accommodation requests under the ADA.

· Served as the point-person for case management system, EthicsPoint.

· Ensured compliance with company and FDIC rules and regulations.

· Meticulously managed all employee data.