Julie White
Tacoma,WA
Summary
Results-driven Installation Coordinator with extensive experience at The Home Depot Home Services, specializing in team leadership and customer satisfaction. Demonstrated expertise in installation troubleshooting and job organization, successfully managing over $1 million in monthly project value while improving operational efficiencies. Committed to mentoring new personnel to achieve optimal performance and enhance service delivery.
Overview
11
11
years of professional experience
Work History
Installation Coordinator
The Home Depot Home Services
Renton, USA
06.2021 - Current
- Performed scheduling of monthly installations of over $1 Million per month for the local Seattle branch
- Coordinate customer projects from sale to installation
- Resolve Installation issues with calls and meetings with vendors and other contractors
- Updated job knowledge by participating in educational opportunities, maintaining working knowledge of company network and reading technical publications
- Utilized Salesforce to maintain and update customer information, repair logs and inventory
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Branch Installation Manager
The Home Depot Home Services
Renton, USA
10.2018 - 06.2021
- Monitored, coached and supervised team of 18 employees
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues
- Implemented systems to improve process efficiency and reduce project duration
- Performed regular job site observations to provide direction for subcontractor
- Supervised field installation staff and handled escalated issues to maintain progress.
Assistant Installation Manager
The Home Depot Home Services
Renton , WA
10.2017 - 10.2018
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
- Inspected sites before and after construction projects.
- Trained and monitored employees to teach daily tasks and improve performance.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
Warehouse Manager
Good Will Of The Western Region
Tacoma, USA
09.2014 - 02.2017
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes
- Built motivated warehouse team of over 20 associates to consistently accomplish operations goals and exceed performance targets
Education
University of Washington
Seattle, WAHigh School Diploma -
Lindbergh High School
Renton, WASkills
- Budget Administration
- Team Management and Coaching
- Customer Satisfaction
- Customer relationship management
- Time Management
- Comprehensive Job Organization
- Installation troubleshooting
- Office Organization
- Installation Management
- High-Quality Service Efficiency
- Job site inspection
Accomplishments
- Diamond Homer Award
Affiliations
- VOA Committe Member
- Branch Counsel Member 2019-2021.
Timeline
Installation Coordinator
The Home Depot Home Services
06.2021 - Current
Branch Installation Manager
The Home Depot Home Services
10.2018 - 06.2021
Assistant Installation Manager
The Home Depot Home Services
10.2017 - 10.2018
Warehouse Manager
Good Will Of The Western Region
09.2014 - 02.2017
University of Washington
High School Diploma -
Lindbergh High School
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