Julie Whitfield
Nurse Case Manager
Tupelo,MS
Summary
Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts. Dependable Clinical Liaison serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Clinical Liaison
Lifepoint Health
08.2023 - Current
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Followed document protocols to safeguard confidentiality of patient records.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Provided excellent customer service to patients and medical staff.
Clinical Liaison
MTS Live EMS
06.2022 - 08.2023
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Enhanced the quality of patient care by providing clinical expertise to nursing staff and implementing evidence-based practices.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Collaborated with case managers on identifying barriers that hinder successful transitions between healthcare providers or settings, working together toward resolutions that benefit the patient''s overall wellbeing.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Certified Nurse Case Manager
Carlisle And Associates
11.2019 - 06.2022
- Managed a caseload of diverse patients with various diagnoses while maintaining accurate documentation in electronic medical records systems.
- Participated in ongoing professional development opportunities, staying current with emerging trends and best practices within the field of nursing case management.
- Exceeded performance metrics in areas such as client retention rates and positive feedback from both patients and referring providers due to exceptional case management skills.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Negotiated beneficial service agreements with vendors on behalf of patients and their families to secure vital resources at reduced costs.
- Evaluated patient progress regularly, adjusting care plans as needed to optimize results.
- Served as a liaison between patients, insurance carriers, and medical professionals to manage complex cases effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed caseload of 35-40 injured workers to ensure timely return to work.
Nurse Case Manager
Restore Rehabilitation
01.2018 - 11.2019
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
- Drove patient influx by 20% through effective marketing techniques and maintaining excellent satisfaction rates.
- Conducted thorough assessments to identify gaps in care and develop targeted interventions for improvement.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Worked with employers to accommodate any necessary job modifications that might be necessary to facilitate a timely return to work.
Nurse Case Manager
Wright Rehabilitation Services
02.2014 - 01.2018
- Utilized professional network to increase referrals from 30 to 50 per month
- Maintained open lines of communication between patients, carriers, attorneys, employers, and physicians to ensure efficacy of treatment plan.
- Ensured appropriate and cost-effective healthcare services to facilitate injured worker's return to optimal level of work and functioning.
- Collaborated with employers to accommodate any work restrictions to minimize lost time.
- Prepared detailed evaluation reports per account guidelines.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Admissions Coordinator
Methodist Senior Services
04.2011 - 01.2014
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Boosted overall efficiency by training new Admissions Coordinators on hospital policies, procedures, and best practices.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Completed preliminary paperwork for incoming and outgoing patients.
- Developed and implemented strategies to increase number of applicants.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
- Conducted patient intake interviews, recording and documenting relevant information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - Nursing
Northeast Mississippi Community College
Booneville, MS 05.2001 -
Skills
Physical assessments
undefinedCertification
Certified Case Manager
Timeline
Clinical Liaison
Lifepoint Health
08.2023 - Current
Clinical Liaison
MTS Live EMS
06.2022 - 08.2023
Certified Nurse Case Manager
Carlisle And Associates
11.2019 - 06.2022
Nurse Case Manager
Restore Rehabilitation
01.2018 - 11.2019
Nurse Case Manager
Wright Rehabilitation Services
02.2014 - 01.2018
Certified Case Manager
02-2014
Admissions Coordinator
Methodist Senior Services
04.2011 - 01.2014
Associate of Applied Science - Nursing
Northeast Mississippi Community College
05.2001 -