Julie Whitney
Forest Lake,MN
Summary
Proactive with expertise in delivering support services and resolving customer complaints. Works well under pressure and I am able to use de-escalation techniques when dealing with a challenging customer. Demonstrated competencies in operating multi-line phone systems, taking orders, updating documentation and overall being a team player.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Twin City Transport & Recovery
Blaine, MN
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled day-to-day customer contact via phones, faxes and emails.
- Took payment information and other pertinent information such as addresses and phone numbers to place tow requests.
- Gathered necessary paperwork and processed payments for impounded vehicles to be released to customers.
- Monitored cash drawer and maintained adequate cash supply. Processed end of day deposits.
- Maintained a professional work environment with co workers and customers.
911 Dispatcher
Anoka County
Anoka, MN
07.2020 - 09.2020
- Received public emergency and non-emergency calls.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Proficient ability to multi task.
Assistant Property Manager
Denison Parking
Minneapolis, MN
11.2017 - 02.2019
- Handled customer complaints promptly and appropriately, calling in repairmen and other support services when needed.
- Kept accurate records of all contracted accounts.
- Followed up on delinquent accounts and the deactivation of parking access.
- Supervised maintenance and Inspected common areas for cleanliness and notified maintenance of overflowing trash or other problem areas.
- Minimized vacancies by collaborating with outside vendors to increase monthly contracts by using marketing initiatives, business plans and reaching out to local businesses.
- Supervised special events and secured adequate staffing.
- Processed accounts receivable, invoicing and set up new contract accounts.
- Performed monthly audit of contract parking.
Records Technician
Brooklyn Center Police Department
Brooklyn Center, MN
09.2014 - 11.2017
- Scanned paper documents and photographs into our records system.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors while following data privacy laws.
- Updated records with new information.
- Assisted with typing, data entry and answering incoming calls as required.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Transcribed reports, witness statements and suspect interviews.
911 Dispatcher
Isanti County Sheriff
Cambridge, MN
09.2007 - 09.2014
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ability to multi task efficiently.
Education
Secretarial/Word Processing - Word Processing
Pine Technical College
Pine City, MN05.1984
Skills
- Building Customer Trust and Loyalty
- Reliable
- Customer Account Management
- Issue and Complaint Resolution
- Customer Service and Assistance
- Proactive Self-Starter
- Document and Records Management
- Team player and maintain good working relationships
Timeline
Customer Service Representative
Twin City Transport & Recovery
11.2020 - Current
911 Dispatcher
Anoka County
07.2020 - 09.2020
Assistant Property Manager
Denison Parking
11.2017 - 02.2019
Records Technician
Brooklyn Center Police Department
09.2014 - 11.2017
911 Dispatcher
Isanti County Sheriff
09.2007 - 09.2014
Secretarial/Word Processing - Word Processing
Pine Technical College
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