Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
StoreManager

Julie Whittington

Washougal ,WA

Summary

Dedicated employee with 30 years of experience in grocery. Detail-oriented with skills needed to make patrons feel welcomed. Willing to multitask and available to work any shift.

Hardworking with terrific work ethic applying communication and time management skills in business environments. Focused on driving results through process improvements. Skilled at analytical problem-solving and decision-making.

Polite and attentive and offering excellent customer service, organization and time management skills.

Hardworking Assistant store merchandising manager establishing and maintaining partnerships to support company needs. Enthusiastic professional with dynamic personality unafraid of challenges and willing to work hard.

Respectful and friendly professional with dynamic problem solving and customer service talents. Coordinator driving business opportunities with consistent follow up and positive engagement.

Overview

24
24
years of professional experience

Work History

Store Manager

Rite Aid
03.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Assistant Store Manager/Merchandiser

Fred Meyer
03.2018 - 10.2019
  • Coached and developed store associates through formal and informal interactions.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Trained employees in inventory practices, and product knowledge, contributing to increase in customer satisfaction ratings.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.

Food Manager

Fred Meyer
12.2016 - 03.2018
  • Scheduled employees by assigning shifts.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Interviewed, hired, and supervised associates
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.

Assistant Food Manager

Fred Meyer
01.2011 - 12.2016
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Scheduling, ordering, trained associates, Inventory and put customers first.

Relief Assistant Food Manager

Fred Meyer
03.2006 - 01.2011
  • Upheld the company's high standards for business via leading by example and encouraging all team members to adhere to corporate polices.
  • Ensured that workplace was safe at all times and environment was pleasant for staff members.
  • Offered positive reinforcement to employees regarding job tasks, which increased overall efficiency and decreased worker turnover.
  • Coordinated and launched grand openings for new stores.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Increased overall team efficiency and productivity.
  • Cross-trained in every store role to maximize operational knowledge.
  • Oversaw personnel recruitment, performance and scheduling.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Reviewed employee performance and delivered constructive feedback to improve weaknesses.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.

Food Pic 4th in Charge

Fred Meyer
04.2001 - 03.2006
  • Followed district protocols in handling and resolving disciplinary issues.
  • Cross-trained new employees by explaining rules, procedures and job responsibilities.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Improved customer satisfaction ratings by executing program.
  • Assessed inventory levels and materials usage, placing orders for new stock.
  • Closing store, in stock levels putting customers first and coaching training associates.

Education

High School Diploma -

Camas High School
Camas, WA

Skills

  • Inventory control
  • Staff leadership and direction
  • Decision making
  • Recruitment and hiring
  • Schedule and calendar management
  • New employee training
  • Team management
  • Project planning
  • Food assembly
  • Chemical handling
  • Stock management
  • Hiring and retention strategies
  • Heavy lifting
  • Customer Service
  • Employee management
  • Supply ordering
  • Customer relations
  • Loading and unloading
  • Supply stocking
  • Food allergy understanding
  • Food rotation understanding
  • Stocking of food cases
  • Training and coaching

Education and Training

other

Timeline

Store Manager

Rite Aid
03.2021 - Current

Assistant Store Manager/Merchandiser

Fred Meyer
03.2018 - 10.2019

Food Manager

Fred Meyer
12.2016 - 03.2018

Assistant Food Manager

Fred Meyer
01.2011 - 12.2016

Relief Assistant Food Manager

Fred Meyer
03.2006 - 01.2011

Food Pic 4th in Charge

Fred Meyer
04.2001 - 03.2006

High School Diploma -

Camas High School

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