Julie Williams
Catlin,IL
Summary
Driven Office Manager and Pricing Manager with a proven track record at Meijer and Owens Auto Glass, adept in customer service and office management. Excelled in team leadership, enhancing productivity through effective training and coaching. Demonstrated exceptional organizational skills and customer relations, significantly improving operational efficiency and customer satisfaction.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Office Manager/Customer Service Representative
Owens Auto Glass
09.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls, texts or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Oversaw inventory by ordering glass and supplies needed.
- Answering and quoting glass work needed from customers.
- Established team priorities, maintained schedules and monitored performance.
- Reduced costs with budget monitoring and expense tracking for essential supplies and equipment.
Pricing Associate
IGA Grocery Store
07.2019 - 09.2020
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Recorded daily activities for inventory control.
- Maintained pricing and inventory integrity.
Pricing Manager
Meijer
03.1993 - 05.2019
- Managed cross-functional projects to improve the product/service portfolio, driving revenue growth and profitability.
- Provided ongoing training and support to team members on best practices for our department and to benefit our store sales and goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for poor performers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
High School Diploma -
Waite High School
Toledo, OHSkills
- Customer Service
- Office Management
- Organizational Skills
- Multi-tasking ability
- Clear oral/written communication
- Customer Relations
- Scheduling
- Training and coaching
- Teamwork and Collaboration
- Good Judgment
Timeline
Office Manager/Customer Service Representative
Owens Auto Glass
09.2020 - Current
Pricing Associate
IGA Grocery Store
07.2019 - 09.2020
Pricing Manager
Meijer
03.1993 - 05.2019
High School Diploma -
Waite High School
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