Julie Wilson
California City,CA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Install Expeditor
Home Depot
Ridgecrest, CA
09.2008 - 09.2009
- Entered information into system to update status reports.
- Monitored inventory levels for accuracy and restocked when necessary.
- Communicated with vendors regarding product availability, pricing and shipping status.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
- Prepared shipping documents such as bills of lading and manifests using computer software programs.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Contacted suppliers to verify shipment details.
- Resolved discrepancies between customer orders and actual shipments received.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
- Traced missing material and shipments through vendor and customer communications.
- Processed purchase orders according to company policies and procedures.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Verified purchase orders, invoices and packing slips for correctness.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Verified pricing and computed product totals to complete detailed invoices.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Maintained a detailed database of all shipments, deliveries, and returns.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals
- Prepared Quotes for customers based on measurements taken from job sites by installers.
- Visit job sites when customers called about a conflict.
Flooring Sales Specialist
Home Depot
Ridgecrest, CA
11.2007 - 09.2009
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Maintained records related to sales for store management.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Updated customer database regularly with contact information of new prospects.
- Coordinated delivery of flooring materials with suppliers and installers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Trained new staff members on company policies regarding sales processes and procedures.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Offered information about pricing, payment and delivery options.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed sales strategies to increase store revenues and profitability.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Checked in with customers to determine satisfaction and respond to questions.
- Performed administrative tasks such as filing documents related to sales transactions.
- Computed purchases and received and processed cash or credit payment.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stayed up to date on latest styles, trends and available flooring brands.
Flooring Sales Specialist
Home Depot
Las Vegas, NV
05.2005 - 10.2007
- Assisted average of [Number] customers per day in finding or selecting items.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Maintained records related to sales for store management.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Updated customer database regularly with contact information of new prospects.
- Coordinated delivery of flooring materials with suppliers and installers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Created promotional materials such as brochures, flyers, catalogs and website content to advertise flooring services.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Trained new staff members on company policies regarding sales processes and procedures.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Offered information about pricing, payment and delivery options.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Checked in with customers to determine satisfaction and respond to questions.
- Performed administrative tasks such as filing documents related to sales transactions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
Pharmacy Technician Trainee
Walgreen's Pharmacy
Las Vegas, NV
11.2002 - 05.2007
- Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
- Verified insurance coverage for medications.
- Kept work areas clean, organized, and safe at all times.
- Ensured compliance with state laws regarding controlled substances.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Conducted quality control checks on all medications before dispensing them.
- Checked that drug interactions do not occur between different medicines prescribed to the same patient.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Compiled customer demographic, allergy and medical history background.
- Maintained proper storage and security conditions for drugs.
- Operated cash registers to accept payments from customers.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Interpreted and processed medication orders under supervision of pharmacist.
- Entered prescription information into computer databases.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Filled over [Number] medication orders daily and entered orders into system.
- Maintained accurate inventory of medications.
- Maintained patient profiles and medication records.
- Maintained clean and organized pharmacy shelving and work areas.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Prepared and processed medical insurance claim forms and records.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Mixed pharmaceutical preparations according to written prescriptions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Answered telephones to respond to questions or requests.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Organized drugs by expiration date to ensure freshness.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Performed cashier duties such as accepting payments and issuing receipts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Established or maintained medications and other patient profiles.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received incoming shipments and checked accuracy of orders.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Called insurance companies to verify patient benefits.
- Stocked shelves with pharmaceutical products.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assisted head pharmacist with filling over [Number] prescriptions per day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Certification - Medical Billing
Cerro Coso Community College
Ridgecrest, CA12-2021
Certification - Medical Coding
Cerro Coso Community College
Ridgecrest, CA12-2021
Skills
- Organizational Abilities
- HIPAA Compliance
- Claims Processing
- Insurance Verification
- Workflow Management
- Data Entry
Timeline
Install Expeditor
Home Depot
09.2008 - 09.2009
Flooring Sales Specialist
Home Depot
11.2007 - 09.2009
Flooring Sales Specialist
Home Depot
05.2005 - 10.2007
Pharmacy Technician Trainee
Walgreen's Pharmacy
11.2002 - 05.2007
Certification - Medical Billing
Cerro Coso Community College
Certification - Medical Coding
Cerro Coso Community College