Julie Wilson
Houston,TX
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Gooseworks LLC
Houston, TX
11.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Worked with fellow sales team members to achieve group targets.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
WEB DESIGN & MANAGER, RETAIL SALES
Space Montrose
09.2021 - Current
- Built company website from the ground up, using a shopify to streamline purchasing and provide a better experience for customers
- Took branding photos, product photos, and update with merchandise turnover
- Coordinate with various artist with their product inventory
- Help with two different inventory management.
WILL CALL TICKETING, MERCHANDISE, SECURITY
The Heights Theater
09.2021 - Current
- Process ticketing at a venue of capacity of 700 people
- Responsible for answering questions, and provide directions and customer service at the start of each event
- Deescalate conflicts, manage complaints, and provide excellent customer service
- Process returns, exchange merchandise, and inform management of additional product needs.
GRAPHIC DESIGN, WEB DESIGN, PHOTOGRAPHY, VIDEOGRAPHY
Freelance
01.2007 - Current
- Started my own company and freelanced for various clients in the Houston market
- Won Best female graphic designer and runner up for community photographer in 2013.
PHOTOGRAPHY & VIDEOGRAPHY TEACHER
Hopestone Inc.
08.2021 - 03.2023
- Taught 3rd - 5th grade Video editing at Clemente Martinez elementary and 6-8th grade at Marshall Middle school
- Designed a creative arts project to promote mindfullness and art into lesson plans
- Responsible for setting up 12 imac classroom and over 15 DSLR cameras for students.
EXECUTIVE ASSISTANT
ADVANTIS OCCUPATIONAL HEALTH STAFFING
06.2020 - 11.2020
- Created digital knowledge base for scheduling team
- New hire onboarding for new contract employees, completed tasks such as, background check, license / credential verification, training scheduling
- Maintained sharepoint calendar across multiple vendors
- Backup windows Administrator & Desktop help Support.
APPLECARE ACCESSIBILITY SENIOR ADVISOR
APPLE INC
Houston, TX
04.2015 - 03.2020
- Top tier tech support for Applecare, with speciality skill for adaptive tech
- Specialized in Assistive touch technology for customers with disabilities
- Created team resources to help inform advisors with best practices to help with EMEA (Europe region) region calls
- Maintained above average metrics at company's goal
- Became a subject matter expert fo many areas of business.
APPLE ONLINE SALES FOR BUSINESS
VOLT AT APPLE INC
Austin, TX
08.2014 - 04.2015
- Was able to keep a "book of business" and manage high budget sales, with professionalism and energy
- Team took on many different "on the fly" lessons like being added to the EMEA (Europe sales) for the second iPhone 6 launch
- Also joined the Applecare team: to help provide support for Apple's holiday overflow.
SPECIALIST (SALES) / MENTOR / GYO CREATIVE / BUSINESS SPECIALIST TEAM
APPLE INC
Houston, TX
01.2008 - 01.2011
- A key player in opening the Willowbrook Mall (Houston TX), attended/taught CORE (new hire training) and helped with stocking store
- Has extensive knowledge in Apple software.Top performer sales
- Became trainer to teach new users OSX
- Helped roll out RetailU system, and was on the business team.
Education
GRAPHIC DESIGN -
ART INSTITUTE OF FT LAUDERDALE
01.2006
Skills
- Photography
- Videography
- Graphic Design
- Web Design
- Shopify
- Square
- Quality Assurance
- Digital Archiving
- Research
- Invoice Processing
- Workflow Optimization
- Accounting Support
- Customer Relations
- Resourceful
- Presentation Preparation
- Computer Skills
- Administrative Support
- Verbal Communication
- Strong interpersonal skills
- Recruiting
Skillset
- Photography
- Videography
- Graphic Design
- Web Design
- Shopify
- Square
Affiliations
- photography
- traveling
Timeline
Administrative Assistant
Gooseworks LLC
11.2023 - Current
WEB DESIGN & MANAGER, RETAIL SALES
Space Montrose
09.2021 - Current
WILL CALL TICKETING, MERCHANDISE, SECURITY
The Heights Theater
09.2021 - Current
PHOTOGRAPHY & VIDEOGRAPHY TEACHER
Hopestone Inc.
08.2021 - 03.2023
EXECUTIVE ASSISTANT
ADVANTIS OCCUPATIONAL HEALTH STAFFING
06.2020 - 11.2020
APPLECARE ACCESSIBILITY SENIOR ADVISOR
APPLE INC
04.2015 - 03.2020
APPLE ONLINE SALES FOR BUSINESS
VOLT AT APPLE INC
08.2014 - 04.2015
SPECIALIST (SALES) / MENTOR / GYO CREATIVE / BUSINESS SPECIALIST TEAM
APPLE INC
01.2008 - 01.2011
GRAPHIC DESIGN, WEB DESIGN, PHOTOGRAPHY, VIDEOGRAPHY
Freelance
01.2007 - Current
GRAPHIC DESIGN -
ART INSTITUTE OF FT LAUDERDALE