Summary
Overview
Work History
Education
Skills
Websites
Certification
PROFILE
Timeline
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Julie Winkel

Julie Winkel

Lancaster

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager CTS Client Relations

Signature Closers, LLC
01.2015 - Current


  • Managing a team to include employee reviews, scheduling, payroll, and optimizing areas for improvement
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with the sales team and leveraging productive and open client communications.
  • Working directly with the escalations team to problem solve internally and prevent recurrence of issues
  • Front line role for the communications department including working with clients to ensure all processes are up to date, implementing strategies for those on the communications team, and providing follow up reporting on success
  • Proven ability to manage high volume workflows while remote working
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.

Information Associate

The Ohio State University-Undergraduate Admissions
01.2011 - 01.2013
  • Proficiently managed high-volume phone communications ensuring delivery of quality customer service in directing calls, responding to inquiries, and relaying detailed messages involving undergraduate admissions, orientation, special visits, recruitment programs, and enrollment
  • Planned and coordinated counselor appointments and managed student database files further illustrating multitasking and prioritization abilities
  • Managed and ordered supplies to ensure proper inventory and stock levels
  • Explained admissions processes to prospective students as well as family members including degree programs and specific requirements to become admitted
  • Consistently maintained a calm demeanor while managing multiple projects in fast paced, high-pressure environments

General Manager of Operations

The Baymont Inn and Suites, Columbus International Airport
01.2006 - 01.2012
  • Applied leadership, communication, and problem-solving skills toward answering phone calls, balancing information nightly, and resolving guest issues
  • Developed and oversaw employee schedules to maximize use of human resources while controlling labor costs
  • Demonstrated sharp human resource skills toward effectively selecting, mentoring, and directing a productive team; conducted evaluations, and managed employee files
  • Trained, hired, and supervised 10 to 15 employees involved in all facets of the front desk, housekeeping, and maintenance
  • Developed, implemented, and evaluated policies and procedures for the general operation of the entire hotel
  • Coordinated the use and rental of the hotel space for events and gatherings to include partner hotel banquet space
  • Maintained vendor relationships while budgeting required costs
  • Worked with accounts payables and receivables by contacting delinquent vendor accounts and preparing financial reports by collecting, analyzing, and summarizing the account information into ledgers
  • Worked overnight as auditor to assist with overnight guest requests and balance the accounts for the day shift
  • Reconciled all accounts, processed invoices, and end-of-day bookkeeping to include cash and checks
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

Education

Master of Business Administration -

Western Governors University
01.2015

Bachelor of Science - Paralegal Studies

Everest University Orlando
01.2012

Skills

  • Team management
  • Client and Customer liaison
  • Accounting / bookkeeping
  • Human Resources
  • Recruitment
  • Planning and Forecasting
  • Title Operations
  • Mortgage and Lending
  • Document Review
  • Microsoft Office
  • Typing Speed 85 WPM

Certification

  • Compensation and Benefits Certification
  • Skye Learning2020
  • Issues covered in this certification include pay policies, legal requirements, pay equity, competitive pay, and payment structures.

PROFILE

  • Proven success in quickly learning and adapting to new roles, responsibilities, and technology.
  • Motivated to continuously improve and strengthen existing skills; proactively fostered an intention of lifelong learning as demonstrated by completing a master’s degree in business.

Timeline

Manager CTS Client Relations

Signature Closers, LLC
01.2015 - Current

Information Associate

The Ohio State University-Undergraduate Admissions
01.2011 - 01.2013

General Manager of Operations

The Baymont Inn and Suites, Columbus International Airport
01.2006 - 01.2012

Bachelor of Science - Paralegal Studies

Everest University Orlando

Master of Business Administration -

Western Governors University

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Julie Winkel