Julie Winner
Phoenix,AZ
Summary
Business Office Director at Clearwater Pinnacle Peak with a proven track record in staff training and operations management. Enhanced onboarding processes, boosting retention rates, while streamlining workflows through effective records management. Skilled in relationship building and human resources, fostering collaboration and improving team productivity.
Business professional ready to lead and optimize office operations. Proven ability to drive results through strategic planning, efficient process management, and strong team collaboration. Skilled in financial oversight, regulatory compliance, and stakeholder communication. Known for adaptability and reliability.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Office Director
Clearwater Pinnacle Peak
01.2023 - Current
- Developed training programs for new hires, improving onboarding experience and retention rates.
- Streamlined administrative workflows using electronic health record systems to increase accuracy and accessibility.
- Led cross-departmental initiatives to improve communication and collaboration among teams.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic solutions.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Coordinated meetings and events for both internal staff and external clients or partners.
- Hired, trained, and motivated well-qualified staff.
- Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
- Implemented an effective filing system, greatly improving document organization and retrieval times.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Communicated with insurance providers to resolve payment and coverage issues.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Resolved financial discrepancies and customer billing issues with timely attention.
Office Assistant
Brookdale
12.2021 - 12.2022
- Supported inventory management by tracking supplies, facilitating reorders, and maintaining organized storage areas.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing system for client records and office documents to enhance accessibility.
- Assisted in preparation of meeting materials, ensuring accuracy and timely distribution to participants.
- Developed positive relationships with clients, fostering a welcoming and professional office atmosphere.
- Monitored inventory levels of office supplies, placing orders as necessary to prevent shortages.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
Private Caregiver
James and June Baht
02.2004 - 08.2021
- Provided daily assistance with personal care routines and mobility support for clients
- Administered medications accurately and in accordance with prescribed schedules
- Developed engaging activities to enhance cognitive function and social interaction
- Maintained detailed records of client health status and progress updates
- Collaborated with healthcare professionals to coordinate comprehensive care plans
- Maintained clean, safe, and well-organized patient environment.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Education
High School Diploma -
North High
North Saint Paul, MN Skills
- Staff training and development
- Operations management
- Payment processing
- Organizational development
- Business administration
- Human resources management
- Relationship building
- Office administration
- Employee onboarding
- Payroll processing
- Records management
- Credit and collections
- Human resources
Certification
Fingerprint Clearance Card
CPR/FA Certification
Food Handlers Certification
Timeline
Business Office Director
Clearwater Pinnacle Peak
01.2023 - Current
Office Assistant
Brookdale
12.2021 - 12.2022
Private Caregiver
James and June Baht
02.2004 - 08.2021
High School Diploma -
North High