JULIE WOODRUFF
Rio Rancho,NM
Summary
Over 25+ years of experience in workforce assessment, working in public, government, training, and educational settings. Focused on maintaining optimal coverage and service levels. Knowledgeable Workforce Analyst successful gathering, reviewing, and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets, and produces forecasts. Has extensive experience developing local and national policies and providing guidance at all organizational element levels of new and established workforce programs and initiatives. Have wide-ranging involvement with advising leadership and management regarding personnel on various substantive procedural and policy matters on a broad range of workforce management functions. Gaining experience through developing work and training plans for a smaller work section of eight personnel through strategic planning for a complete organizational program. Review administrative studies on turnover, mission, and technology to identify staffing trends, anticipated vacancies, and retention deficiencies to help develop short- and long-range staffing requirements and plans. Have years of experience in coordinating between management, personnel, and recruiting personnel. Lead organizational programs by advising on workforce policies and programs for a large population on multiple programs and activities, including awards, evaluation, recruitment, retention, and incentive programs. Provide expert experience in evaluating general program processing and the ability to identify improvement areas and develop recommendations to leadership for improvement.
Overview
25
25
years of professional experience
Work History
Workforce Management Specialist
US Army Corps of Engineers-Albuquerque NM
11.2021 - Current
- Principal staff advisor to the District Commander, Deputy Commander, and district staff principles on matters relating to civilian workforce management such as evaluation program and process, recruitment and hiring (locally & nationally), awards program and processing, onboarding and retention program, leadership development program
- Partnered with CPAC to reinvigorate districts Supervisory Training Course; first to be held in years had 24 new and seasoned supervisors attended improving supervisor performance
- Created budget for workforce management office to ensure all programs are funded, ensuring recruitment, onboarding, awards, and other focus-based agendas can function appropriately and consistently
- Serves as liaison between management and servicing personnel office and coordinates all aspects of personnel actions with the servicing Civilian Personnel Advisory Center (CPAC)
- Reviews organizational requirements and/or conducts studies relating to such factors as turnover, mission, and technology to identify staffing trends, anticipated vacancies, retention deficiencies to develop short- and long-range staffing requirements and plans
- Advises Commander and staff on Defense Performance Management and Appraisal Program (DPMAP) program
- Manages awards program which includes performance, honorary, service and retirement awards
- Provides advice and assistance on award processes and procedures
- Tracks and reports on submission, timeliness, and accuracy of awards
- Led revamping onboarding program for district, completing and updating New Employee Guide, establishing packets for new personnel on programs offered by USACE and Albuquerque area, working with supervisors to ensure employees start off on right foot.
- Optimized schedules, forecasts and other tools to present to management.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and monitored employee recognition programs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created training materials for new employees to provide information about attendance guidelines.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Provided training on dashboard and package development to team members and management.
- Prepared and maintained reports, dashboards and monthly packages.
Administrative Officer
US Army Corps of Engineers– Albuquerque, NM
06.2019 - 11.2021
- Manage Divisions DPMAPS, awards program, and hiring actions; working with Chief’s to establish and track all staffing and personnel actions
- Member of Leadership Development Committee for Albuquerque District, helping to assist in facilitating Leadership Development Programs promoting leadership development within district
- Responsible for all purchasing for the Planning, Project, and Program Management Division, and have picked up some of the A&A staff purchasing as well
- Attend SPD Master Calendar meetings with XA and SIG and monitor strategic events coming up, have helped both position with coordinating agendas and house blankets for distinguished visitors, coordination of collection of materials for Congressional Visits and other large District events
- Responsible for processing and tracking all personnel action for 60+ personnel to include time and attendance, leave, awards, evaluations, travel orders and vouchers, annual training, and licensing requirements as well purchasing for Division
- Assigned special project lead for first virtual Change of Command for South Pacific Division, setting standard and providing continuity to other districts within Division
- Appointed to attend weekly Corporate Board meetings to take notes and provide mid-level managers pertinent information for internal direction and trusted to edit confidential matters
- Screen all incoming Executive Office communication to district and direct to appropriate Staff as well as logging and tracking correspondence that requires action and further communication
- Developed Excel spreadsheets to track budget data to allow division and branch leaders to make policy and procedural decisions to annual award budgets and overhead spending within their areas of responsibility
- Provides personal assistance to Planning, Projects, & Program Chief on controversial and confidential matters pertaining to EEO, hiring action and other personnel records as well as reviewing all correspondence, reviewing payroll, travel orders and vouchers to advise and ensure accuracy for signing
- Responsible for setting up and running internal and external high-profile meetings for Executive Office through multiple communications platforms such as Microsoft Teams, WebEx and Skype.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Senior Administrative Assistant to Recreation Division Manager
City of Albuquerque
07.2017 - 06.2019
- Timekeeper for Recreation Division, required to know leave and time keeping policies, monitor, review and code payroll; done with 100 percent accuracy of pay for up to 150 personnel assigned
- Reviews all hiring packages, termination request, contracts, and official correspondence from Recreation Division Manager all way up to City of Albuquerque Mayor’s office
- Keeps track of multiple calendars for Recreation Division Manager as well and other managers and Rental Facility calendar for rental of Balloon Fiesta Park and facilities
- Liaison between City of Albuquerque and Balloon Fiesta Commission; organization is made up of nine local agencies to include Sandia Pueblo and Albuquerque International Balloon Fiesta
- Requires scheduling/organizing and collecting data for meetings, posting notices, taking notes, transcribing, and posting meeting minutes to Commission and public domains
- Manages million-dollar budget for Recreation Division; tasks payroll budget, handles all purchasing: contract initiation, quotes, purchasing, and payment as well as tracking budget and end of year close out
- Point of contact for Parks and Recreation Department for all Inspection of Public Records requests; works with requester, City Clerk’s office and 6 Parks and Recreation Divisions to collect, sanitize and provide requested documentation per City regulations.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed electronic records database and handled all file requests.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Created and updated records and files to maintain document compliance.
- Drafted documents in company-directed formats and fonts accurately and consistently.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Coordinated office activities and public events.
- Wrote and prepared deliberate agendas for company meetings.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Expertly coordinated logistics for functions both within and outside of organization.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Superintendent, Military Personnel Flight
United States Air Force
12.2014 - 06.2017
- Training Manager-developed in-depth/hands-on training plan and tracking database for professional development, managed Air Force Training Records for nine personnel in upgrade training, and 29 employees overall, improving work center’s training efficiency by 10%
- Supervised daily office operations for staff of 29 employees, five diverse work centers, providing customer support and counseling to 3.5 thousand personnel on such items as reassignment, separation, retirement, training, promotion opportunities and policies
- Response time for customers receiving entitlements up 74% in less than 2 months
- Composed and drafted all outgoing correspondence and reports for managers
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Developed and enforced company policy and procedures relating to all phases of human resources management
- Explained employee compensation, benefits, schedules, working conditions, training, and promotion opportunities
- Resolved employment-related disputes through proactive communication.
- Established successful procedures for day-to-day operations and long-term planning.
- Resolved conflicts between staff and customers swiftly and professionally.
- Monitored budgets and expenditures to maintain fiscal responsibility.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Manager of Personnel/Funding/Records
United States Air Force/University of New Mexico
08.2010 - 12.2014
- Managed $600,000.00 quarterly in payments and tuition for student population
- Revamped stale HQ AFROTC training course for human resource professionals; handpicked to teach 40-hour course of 38 personnel quarterly over two-year period having Command wide mission impact for 144 detachments nationwide
- Led and staged recruiting events, bringing in 102 new members within two years; first year brought averages up 33% for females, 6% for Native Americans, beat Air Force average by 19%; second year brought averages up 28% for females, 34% for Hispanics, beat Air Force average by 10%
- Tracked up to 180 cadet training requirements, to include travel, and updating grades and notifying leadership of any decencies in meeting requirements and making recommendation for scholarship award, graduation, and commissioning
- Developed and maintained critical statistics; allowed leadership analyses for target unit improvements
- Training Program Subject Matter Expert, requested by name to go to New Mexico State University to train their personnel on program requirement, policies, and program requirements
- Refined local processes, generating additional option for cadet study options, brought Detachments GPA to number to in region of 36 Detachments within region and 5% over nationwide GPA
- Overhauled degree review process validated plans, grades, education requirements for 76 individuals, eliminating 5 disenrollment’s preserving program enrollment
- Filled in for instructor’s short notice to teach leadership courses as well as other classes for instructors if pulled away
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- Developed and maintained organizations statistics for student population and scholarship tracking
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers, and references
- Records custodian and point of contact for all Freedom of Information Act requests
- Government Travel and Purchase Card Manager for department.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Team Lead for Career Development and Personnel Management
United States Air Force
06.2006 - 01.2010
- Provided support to third largest Military Personnel Squadron in Air Force, managed eight personnel over five programs, Assignments, Separations Retirements, Training and Evaluations assisting more than 2000 customers annually
- Supervised notification of 57 Senior Developmental Education and Intermediate Developmental Education selects with class processing information same day as release, allowed members maximum preparation time
- Created web-based red cross response/emergency leave process for deployed location, making Command approval 60% faster; 28 individuals able to make it home for life changing events
- Compliancy guru, identified policy changes to Air Force program and made changes to leadership training syllabus to ensure compliancy in program requirements, having a Command wide impact
- Created standard operating procedures for processing of records between numerous workstations and programs eliminating short notice screening
- Organized and ran Project Management Team, authored process continuity guidance for Human Resource career field changes ensuring base wide success of overhauled program
- Adjusted program mechanics to account for changing conditions within care
- Coordinated work between multiple departments to ensure all process and policies were being complied with and individual were briefed and counseled correctly and timely for them to make career decisions
- Squadron Government Purchase Card manager; handled purchasing for special projects and daily office supplies.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Education
Bachelor of Science - Business Management
American Military University
Charles Town, WVAssociate of Science - Human Resources
Community College of the Air Force
Maxwell Air Force Base, AL01.2011
Skills
- Strong interpersonal skills
- Excellent planner and coordinator
- Database management
- Accurate and detailed
- Articulate and well-spoken
- Writing business correspondence
- Employ Relations
- Business Forecasting
- Compiling Data
- Virtual Workforce Management
- Records management specialist
- Office management experience
Accomplishments
- State Senator’s Service Academy Board member for 5 years
- Recognized as Personnel Manager of the Quarter 4 times
- Recognized as Non-Commissioned Officer of the Year in 2003 and 2011
- Quality Step Increase 2020
- 6 Cash Awards between 2019 and 2023
- Coined by Brigadier General Kimberly Colloton and Col Gant
- Administrative Professional of the Year 2021-Albuquerque District
Timeline
Workforce Management Specialist
US Army Corps of Engineers-Albuquerque NM
11.2021 - Current
Administrative Officer
US Army Corps of Engineers– Albuquerque, NM
06.2019 - 11.2021
Senior Administrative Assistant to Recreation Division Manager
City of Albuquerque
07.2017 - 06.2019
Superintendent, Military Personnel Flight
United States Air Force
12.2014 - 06.2017
Manager of Personnel/Funding/Records
United States Air Force/University of New Mexico
08.2010 - 12.2014
Team Lead for Career Development and Personnel Management
United States Air Force
06.2006 - 01.2010
Bachelor of Science - Business Management
American Military University
Associate of Science - Human Resources
Community College of the Air Force
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