Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULIE WRIGHT

Dallas,TX

Summary

Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Personal Assistant/Personal Patient Advocate

CAROL WEST
10.2021 - 08.2025
  • Coordinated all health care concerns with multiple providers and family
  • Managed scheduling, travel, and communications for multiple schedules
  • Coordinated household appointments and responsibilities
  • Managed a 10 person team and their daily tasks, including payroll and caregiving while ensuring proper documentation was implemented

Dental Office Manager

BENEVIS - 360 DENTAL
10.2020 - 09.2021
  • Skilled in staff training, performance and cost control
  • Handled all insurance related issues
  • Developed office policies ensuring adherence to industry standards and regulatory requirements.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

Dental Group Area Manager and Insurance Liaison

HEB FAMILY DENTISTRY
01.2014 - 07.2016
  • Increased operational efficiency by managing multiple dental offices remotely.
  • Managed all insurance-related issues across multiple office locations effectively.
  • Resolved escalated patient concerns, fostering a culture of professionalism and care.
  • Oversaw staff and operations, ensuring consistency in patient care and procedures.
  • Trained and onboarded new front office staff to enhance team performance.

Dental Office Manager

HEB FAMILY DENTISTRY
07.2007 - 01.2014
  • Educated patients on their dental treatment, insurance benefits and payment options
  • Maintained detailed records of all insurance communications and updates
  • Resolved claim denials, discrepancies, and payment issues

Education

Biblical Studies and Office Administration

DALLAS CHRISTIAN COLLEGE
Farmers Branch, TX

Associates -

DCCCD - Mountain View
Dallas, TX

Skills

  • Customer service
  • Dental billing expertise
  • Insurance issue resolution
  • Effective multitasking
  • Dedicated work ethic
  • Remote workflow optimization
  • Skilled in facilitating team efforts
  • Expense management
  • Time management

Timeline

Personal Assistant/Personal Patient Advocate

CAROL WEST
10.2021 - 08.2025

Dental Office Manager

BENEVIS - 360 DENTAL
10.2020 - 09.2021

Dental Group Area Manager and Insurance Liaison

HEB FAMILY DENTISTRY
01.2014 - 07.2016

Dental Office Manager

HEB FAMILY DENTISTRY
07.2007 - 01.2014

Biblical Studies and Office Administration

DALLAS CHRISTIAN COLLEGE

Associates -

DCCCD - Mountain View
JULIE WRIGHT