Summary
Overview
Work History
Education
Skills
Timeline
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Julie Yates

Carthage,North Carolina

Summary

Dynamic Food & Beverage Manager with a proven track record at Pine Crest Inn, enhancing revenue through strategic inventory control and cost management. Skilled in relationship building and food safety compliance, I foster team collaboration and drive operational excellence, consistently exceeding expectations and improving overall efficiency in high-pressure environments.

Overview

2026
2026
years of professional experience

Work History

Food & Beverage Management

Pine Crest Inn
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Boosted overall revenue by optimizing food and beverage offerings and pricing.
  • Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
  • Prepared high-quality beverages and food items consistently, adhering to established recipes and presentation standards.
  • Reduced food waste by implementing effective inventory management and portion control techniques.
  • Assisted with training and development of food and beverage team.
  • Coordinated meal services with catering teams, ensuring timely delivery of food and beverages to passengers.
  • Reduced food waste and improved cost efficiency by streamlining inventory management processes.
  • Expanded vendor relations, resulting in a diverse array of food, beverage, and merchandise options for attendees.
  • Coordinated with other volunteers to ensure seamless execution of conference logistics, including room setup, technology management, and food arrangements.
  • Established a culture of continuous improvement within the Food and Beverage department by encouraging open communication among team members regarding best practices.

Regional Sales Manager

ENC
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Finalized sales contracts with high-value customers.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.

Clubhouse Manager

VGA
07.2024 - Current
  • Created an environment of teamwork among staff members with regular recognition programs and team-building events designed to foster collaboration.
  • Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
  • Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
  • Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
  • Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
  • Implemented new technology solutions for reservations, billing, and reporting systems that streamlined clubhouse operations.
  • Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
  • Ensured seamless communication between departments by holding regular meetings with team leaders to discuss goals and progress updates.

Customer Service Representative

Fletcher Industries
02.2020 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Associate Of Applied Business - Business Administration And Management

Sandhills Community College
Pinehurst, NC

Skills

  • Budget management
  • Inventory control
  • Sales forecasting
  • Food safety compliance
  • Food and beverage management
  • Logistics and schedule management
  • Relationship building and management
  • Food and drug law

Timeline

Clubhouse Manager

VGA
07.2024 - Current

Customer Service Representative

Fletcher Industries
02.2020 - 05.2024

Food & Beverage Management

Pine Crest Inn

Regional Sales Manager

ENC

Associate Of Applied Business - Business Administration And Management

Sandhills Community College

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Julie Yates