Julie Yerg-Twigg
The Villages,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Patient Care Secretary
Vitas Hospice
The Villages, FL
06.2023 - Current
- Organized and filed medical records, documents, correspondence and other materials.
- Answered phones, responded to inquiries from staff and the public regarding services provided by the clinic.
- Maintained confidentiality when dealing with sensitive patient information or any other confidential matters.
- Coordinated patient transportation needs through local taxi companies or community organizations as required.
- Performed data entry tasks accurately using various computer applications such as Microsoft Office Suite.
- Maintained accurate filing systems both electronically and hard copy format according to established procedures.
- Updated patient demographics on an ongoing basis ensuring accuracy of contact information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Customer Service Representative
Parker Hannifin Corp.
Waterville, OH
05.1995 - 05.2023
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bank Teller
Charter One Bank
Toledo, OH
03.1994 - 04.1995
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Entered transactions into computer and issued customer receipts.
- Reconciled cash and checks against computer records at end of shift.
- Welcomed customers and offered pleasant service during entire transaction.
Skills
- Independent Thinking
- Creativity and Adaptability
- Multitasking and Prioritization
- Time Management
- Critical Thinking
- Problem Anticipation and Resolution
- Customer Service
- Efficient and Detail-Oriented
- Shipping and Receiving Understanding
- Adaptive Team Player
- Clerical Support
- Inbound and Outbound Calling
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Microsoft Office Expertise
- Money Handling
- Cash Drawer Reconciliation
- Cashier's Checks
- Currency Counting Machines
Timeline
Patient Care Secretary
Vitas Hospice
06.2023 - Current
Customer Service Representative
Parker Hannifin Corp.
05.1995 - 05.2023
Bank Teller
Charter One Bank
03.1994 - 04.1995