Julie Young
Tipton,IA
Summary
Dynamic Certified Nursing Assistant and Executive Assistant with a proven track record at Simpson Memorial Home and Comfort Inn Hotel. Excelled in patient care and customer service, enhancing team efficiency and guest satisfaction. Skilled in HIPAA compliance and excellent communication, consistently delivered personalized service, achieving a significant improvement in patient and guest experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Simpson Memorial Home
10.2019 - 11.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Solon Retirement Village
10.2013 - 10.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Executive Assistant
Comfort Inn Hotel
04.2005 - 10.2013
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Championed sustainability initiatives within housekeeping department, implementing green cleaning practices and reducing waste through efficient resource management.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of hotel.
- Maintained strict compliance with OSHA regulations to ensure safe working environment for staff members.
- Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to team's success.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within housekeeping department.
- Promoted positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Reduced inventory costs by implementing effective linen and amenity management strategies.
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for property.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Streamlined weekly cleaning schedule for 7 employees.
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Enhanced guest loyalty by consistently delivering personalized service and addressing specific needs or preferences during their stay.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Bedside manner
- Dressing assistance
- Vital signs monitoring
- Electronic charting
- Recording vital signs
- Medical terminology
- Positioning patients
- Documenting behaviors
- End-of-life care
- Patient lifting
- Urinary catheter care
- Ambulation assistance
- Colostomy care
- Specimen collection
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Dependable and responsible
- Computer skills
- Organizational skills
- Active listening
- Verbal communication
- Calm under pressure
Certification
- Certified Nursing Assistant (CNA)
- First Aid Certification - American Red Cross or American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Certified Nursing Assistant
Simpson Memorial Home
10.2019 - 11.2022
Certified Nursing Assistant
Solon Retirement Village
10.2013 - 10.2019
Executive Assistant
Comfort Inn Hotel
04.2005 - 10.2013
- Certified Nursing Assistant (CNA)
- First Aid Certification - American Red Cross or American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
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