Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Zehe

Akron ,OH

Summary

Skilled professional looking for an opportunity to change careers after 25 years in the Corrugated Packaging Industry. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

Shipping Supervisor

Packaging Corporation of America
01.2022 - Current
  • Supervised shipping team of 6 employees.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
  • Inspected loading operations for improvements in efficiency and safety.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Reduced shipment errors by conducting thorough inspections of outgoing packages.
  • Optimized loading procedures to maximize truck space utilization and minimize transportation costs.

Project Manager

Packaging Corporation of America
10.2014 - 06.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Customer Service Representative Trainee

Packaging Corporation of America
05.2005 - 06.2022
  • Developed strong relationships with customers, resulting in increased loyalty and retention rates.
  • Coordinated schedules for trainees, ensuring adequate coverage during peak hours while considering individual development needs as well as operational requirements.
  • Provided comprehensive training to new hires, ensuring proper understanding of company policies and procedures.
  • Supported fellow team members during high-volume periods, showcasing adaptability and a strong work ethic.
  • Resolved escalated customer concerns, fostering trust between the client base and the company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Education

Cosmetology License -

Riggs Le Mar Beauty College
Cuyahoga Falls, OH
06-1994

High School Diploma -

East High School
Akron, OH
05-1993

Skills

  • Warehouse management
  • Shipping procedures
  • Staff supervision
  • Logistics coordination
  • Warehouse operations
  • Shipping and receiving
  • Safety procedures
  • Positive attitude
  • Staff training
  • Team management
  • Time management
  • Customer service
  • Multitasking and organization
  • Training and mentoring
  • Customer relations
  • Work prioritization
  • Relationship building

Timeline

Shipping Supervisor

Packaging Corporation of America
01.2022 - Current

Project Manager

Packaging Corporation of America
10.2014 - 06.2022

Customer Service Representative Trainee

Packaging Corporation of America
05.2005 - 06.2022

Cosmetology License -

Riggs Le Mar Beauty College

High School Diploma -

East High School

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