Julie Zermeno
Houston,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Emerson Automation Solutions
Houston, Texas
10.2013 - 03.2023
- Managed multi-million dollar Navy/ Marine accounts
- Order entry - Including projects, overseas, Navy, Canada and local orders.
- Resolution - Issued RMA's for repairing and replacing damaged material to resolve customer complaints.
- Documentation - Provided required documentation to customer and uploaded into WCC which included ( COC, ITP, Drawings, Testing reports, MTR's, and NDE reports.
- Issued Debit/Credits
- Support warehouse team with work orders and assembly including components.
- Work with Planners and Buyers to identify problems, schedule work and resolve issues.
- Assisted Buyers with issuing PO's directly to factory when required.
- Direct contact with Factory to resolve delays and expediting of orders.
- Administrative assistant- Managed incoming calls while providing information and transferring to appropriate department. Greeted customers in a professional manner.
- Scheduled appointments, meetings and events for management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Customer Care Representative
Texas Manheim Auto Auction
Houston, Texas
03.2001 - 01.2012
- Welcomed large volume of customers and improved overall customer service.
- Assisted over 2,000 customers on a weekly basis.
- Processed cash payments, and checks accurately.
- Answered high volume of incoming calls and transferred them to the correct department or personnel.
- Monitored visitor access logs and tracked visitors entering and exiting premises.
- Processed over 200 daily applications for new titles, transfers and duplicate titles.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Entered lien information into the system when applicable.
- Performed accounting or financial analysis
- Experience in Financing ( Manheim Automation Finance Solution. ) Reviewed and processed customer loan applications for accuracy and compliance with established guidelines.
Education
High School Diploma -
George I. Sanchez High School
Houston, TX06-2000
Skills
- Oracle
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Account Updating
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Customer Service
- Administrative Support
- Conflict Resolution
- Order Fulfillment
- Problem-Solving Abilities
- Warranty Service
- Adaptive Team Player
- Document Control
- Call Center Operations
- Customer Relationship Management (CRM)
- Documentation
- Critical Thinking
- Customer Relations
- Clerical Support
- Order Processing
- Payment Processing
- Positive and Professional
- Dispute Resolution
- Shipping and Receiving Understanding
Languages
Spanish
Professional
Timeline
Customer Service Representative
Emerson Automation Solutions
10.2013 - 03.2023
Customer Care Representative
Texas Manheim Auto Auction
03.2001 - 01.2012
High School Diploma -
George I. Sanchez High School