Julie A. Goss
Indio,United States
Summary
Highly organized and results-driven professional with over 20 years of experience in customer service. Proven ability to enhance customer satisfaction through effective management of administrative and skilled tasks. Strong problem-solving and multitasking skills contribute to achieving organizational goals. Seeking to leverage expertise in a dynamic, growth-oriented company.
Overview
22
22
years of professional experience
Work History
Office Manager/Small Business Co-Owner
Nico's Jumpers & Party Rentals
Indio, California
06.2003 - Current
- Managed office operations to enhance efficiency and organization.
- Answered phone inquiries promptly to facilitate communication.
- Scheduled appointments for events, optimizing calendar management.
- Provided price quotes to clients, ensuring transparency and clarity.
- Coordinated setup for weddings, corporate events, and special occasions.
- Ensured client satisfaction by addressing needs and concerns effectively.
- Created invoices accurately to maintain financial records.
- Performed general bookkeeping tasks to support financial stability.
Cashier
WinCo Foods
Indio, California
06.2022 - 11.2023
- Operated check stand equipment, including cash register, scanner, and weight scale.
- Processed customer orders efficiently across two aisles.
- Executed monetary transactions involving cash, checks, gift cards, and food stamps.
- Handled coupons and refunds to ensure customer satisfaction.
Customer Support Specialist
Yes I Can
La Quinta, California
09.2008 - 07.2011
- Provided assistance with product installation, troubleshooting, and usage inquiries.
- Conducted follow-up calls post-resolution to confirm customer satisfaction.
- Performed regular check-ins to evaluate overall customer satisfaction levels.
- Engaged in team meetings to strategize enhancements for customer experience.
- Coordinated efforts with third-party vendors to resolve escalated issues.
- Compiled daily activity reports summarizing customer support interactions.
Lasik assistant
Milauskas Eye Institute
La Quinta, California
06.2006 - 08.2008
- Established rapport with patients to facilitate smooth interactions with ophthalmologist and optometrist.
- Conducted preliminary patient exams to gather essential medical information.
- Documented comprehensive patient medical histories accurately and promptly.
- Prepared examination and treatment rooms efficiently for patient visits.
- Performed pre-exam vision acuity assessments to evaluate visual function.
- Administered eye medications and conducted pupillary dilations as required.
- Executed confrontational visual field exams and specialized assessments thoroughly.
- Educated patients on pre/post-operative instructions and procedures clearly.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06-1987
Skills
- Administrative oversight
- Event planning and coordination
- Client relationship management
- Invoicing and basic accounting
- Effective communication
Timeline
Cashier
WinCo Foods
06.2022 - 11.2023
Customer Support Specialist
Yes I Can
09.2008 - 07.2011
Lasik assistant
Milauskas Eye Institute
06.2006 - 08.2008
Office Manager/Small Business Co-Owner
Nico's Jumpers & Party Rentals
06.2003 - Current
High School Diploma -
Coachella Valley High School
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