Julie A Jenkinson
Helena,Montana
Summary
Results focused executive leader accomplished at aligning teams and maximizing value for stakeholders. Through collaboration, insight, and connection, known for strengthening employee and customer engagement. Passionate about delivering exceptional outcomes and exceeding board and stakeholder expectations. Culture driver who thrives in demanding dynamic environments where leadership has a bias toward action.
Overview
25
25
years of professional experience
Work History
Sr Vice President, Insurance Services
State Compensation Insurance Fund
2024.03 - Current
- Leading policy service centers operations review and restructure to improve customer and employee experience, optimizing resources and improving data driven decision making
- Evaluating emerging AI technologies and industry best practices to maximize opportunities for further optimization and innovation within service center environment.
- Spearheading strategic initiative to integrate artificial intelligence (AI) technologies within XYZ Service Center operations, resulting in significant increase in efficiency and customer satisfaction.
- Member of AI Steering committee to ensure robust data governance practices and protocols are adopted to ensure compliance with regulatory requirements and maintain data integrity and privacy.
Vice President of Operations
Montana State Fund
2013.12 - 2023.12
- Delivered exceptional customer experience while eliminating friction
points and harnessing technology - Lead organizational restructure with immediate efficiency of 10% and 12 months later, improved to 17%, driving out over 20% of reserve redundancy
- Drove expansion into new markets by capitalizing on new opportunities, evaluating risks, and executing successful partnership strategies.
- Championed change management and stakeholder engagement as Business executive for policy platform transformation
Special Advisor to the Director
California State Fund/DIR
2012.07 - 2013.12
- Advised Director on issues of legislative reform, executive management and program development
- Provided top-down assessment of Uninsured Employers’ Benefit Trust Fund and decreased leakage by over 15% ensuring reliable fiscal oversight
Executive Vice President
State Compensation Insurance Fund
2010.01 - 2012.07
- Led strategic turnaround for claims during significant restructuring and downsizing - improving efficiency and reducing expenses
- Created vision for and successfully implemented groundbreaking MPN contract that gained national recognition for physician accountability and opioid control through strategic and creative communication efforts
Senior Vice President
Northern California Claims Operations
2008.05 - 2010.01
- Provided vision and leadership for Claims Operations - improving staff and customer engagement that resulted in increased retention
- Developed and coached top-performing regional leadership teams who delivered on all strategic objectives
Regional Vice President - Bay Area Claims
State Compensation Insurance Fund
2007.04 - 2008.05
- Developed newly organized regional claims program, including structure, leadership and objectives through detailed strategy and communication plans
- Provided direction for four District leadership teams ensuring alignment with and achievement of corporate goals proving strategic planning and human centered support drives outstanding results
Communications Director/Spokesperson
State Compensation Insurance Fund
2006.04 - 2007.04
- Built strategy and communication channels to handle external press issues, internal communications and cultural considerations
- Was lead spokesperson for State Fund exercising in-the-moment strategic responses with national publications
- translated strategy, vision and mentorship to team of creative professionals in carrying out of communication plans
Medical Programs Director
State Compensation Insurance Fund
2005.06 - 2006.04
- Developed and implemented strategy for all medical programs including detailed communication plans centered on stakeholder acceptance
- Key spokesperson for communication channels to medical community , ensuring engagement and issues management
Managing Director - Policyholder Services
State Compensation Insurance Fund
1999.03 - 2005.06
- Achieved premium growth of 590% over 5 years
- Managed field Operations through unprecedented market turmoil of early 2000s when 20 CA carriers ceased operations or were ceased by Insurance Commissioner through detailed crisis communication plans and strategies
Education
Bachelor of Arts -
Cal State University, San Bernardino
Leadership Montana Flagship Class
2015
Leadership Montana Master's Class
2020
Skills
- Poised leadership, presence and communication
- Dynamic communications expert
- Strategic planning and execution
- Individual, team and organizational development
- Large-scale change and transformation
- State and Elected Official engagement
- Stakeholder relations
Accomplishments
International Stevie Award for Transforming Customer Engagement
Governor’s Award for Superior Leadership
President’s Award for Corporate Excellence for Management
Leadership Montana Board of Governors, Current Chair
Board Member, Girls Scouts of Montana and Wyoming
Timeline
Sr Vice President, Insurance Services
State Compensation Insurance Fund
2024.03 - Current
Vice President of Operations
Montana State Fund
2013.12 - 2023.12
Special Advisor to the Director
California State Fund/DIR
2012.07 - 2013.12
Executive Vice President
State Compensation Insurance Fund
2010.01 - 2012.07
Senior Vice President
Northern California Claims Operations
2008.05 - 2010.01
Regional Vice President - Bay Area Claims
State Compensation Insurance Fund
2007.04 - 2008.05
Communications Director/Spokesperson
State Compensation Insurance Fund
2006.04 - 2007.04
Medical Programs Director
State Compensation Insurance Fund
2005.06 - 2006.04
Managing Director - Policyholder Services
State Compensation Insurance Fund
1999.03 - 2005.06
Bachelor of Arts -
Cal State University, San Bernardino
Leadership Montana Flagship Class
Leadership Montana Master's Class
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