Juliea Santini
Manager
Lafitte,LA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and employees. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
1
1
Certification
Work History
Manager
The Salvage Store Distribution Center
Bogalusa, LA
- Supervised Production
- Oversaw11 employees
- Data Entry
- Inventory Management
- Issue and Complaint Resolution
- Handled opening and closing of Warehouse
Customer Service Representative
General Dynamics Information Technology
Bogalusa, LA
- Answered general questions
- Answered calls from customers
- Provided policy and service information
- Managed client records
- Performed data entry for customer information
Crew Member
HMS HOST Shake Shack
New Orleans, LA
- Take customer orders
- Run the cash register
- Prepare food items
- Keep the area clean
- Provide exceptional customer service
Manager
Little Caesars Pizza
Gretna, LA
- Overseen crew members
- Count down safe
- Waste control
- Prep food products
Sales Representative
Wolfpack One
Metairie, LA
- Promote and sell Spectrum services while providing excellent customer service
- Developed and maintained relationships with customers to ensure repeat business.
- Identified opportunities for cross-selling additional products and services.
Full Time Assistant Manager
Family Dollar
Marrero, LA
- Cashier
- Night deposits
- Open and Close the store
- Count Safe
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
Account Manager
AT&T
Gretna, LA
- 1
- Outside sales
- 2
- Account management
- 3
- Customer Service
- Conducted market research to identify potential customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Assistant Restaurant Manager
IHOP
Metairie, LA
- Analyzed customer feedback to identify trends and areas for improvement.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Maintained accurate records of sales transactions and other financial information.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Managed cash register operations including deposits and reconciling discrepancies.
- Performed regular maintenance checks on kitchen equipment.
- Resolved customer complaints in a timely manner.
- Coordinated catering services for special occasions or corporate events.
Education
High school diploma -
Ponchatoula High School
01.2000
Skills
- Retail Management (6 years)
- Outside Sales (3 years)
- Cash Handling (8 years)
- Time Management (5 years)
- Restaurant Management (3 years)
Certification
- ServSafe
- Driver's License
Assessments
- Restaurant manager — Proficient
- May2023
- Managing restaurant staff and meeting customer expectations
- Full results: Proficient
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Sales skills — Proficient
- April2023
- Influencing and negotiating with customers
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Food safety — Proficient
- August2023
- Knowledge of proper food and equipment handling safety measures
- Cooking skills: Basic food preparation — Proficient
- Preparing food, using cooking equipment, and converting ingredient measurements
- Customer service — Proficient
- Identifying and resolving common customer issues
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Food service: Customer situations — Proficient
- September2024
- Identifying and addressing customer needs in a food service setting
- Retail management — Proficient
- June2024
- Managing staff, customer relationships, and finances in a retail environment
- Cleaner fit — Proficient
- Measures the traits that are important for successful cleaners
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Administrative assistant/receptionist — Proficient
- July2024
- Using basic scheduling and organizational skills in an office setting
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Manager
The Salvage Store Distribution Center
Customer Service Representative
General Dynamics Information Technology
Crew Member
HMS HOST Shake Shack
Manager
Little Caesars Pizza
Sales Representative
Wolfpack One
Full Time Assistant Manager
Family Dollar
Account Manager
AT&T
Assistant Restaurant Manager
IHOP
High school diploma -
Ponchatoula High School
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