Julie A Smiley

• Oversaw store day-to-day operations including adhering to banking protocols, proper cash handling, open/closing of store.
• Delegation of team members and conducting Nomadic Observation for continued training
• Was over met sales target ending the year with 2.58% sales increase and above company ADS of $35.26
• Increased sales by engaging in product knowledge chat-ins with associates.
• Engaged in open communication with home office and area manager to maintain efficiency
• Demonstrated accountability and integrity by example setting adhering to company policies.

Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative store environment by implementing regular cleaning schedules and following merchandising guidelines.

• Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
• Championed company culture by embodying the core values and serving as a role model to fellow employees.
• Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Streamlined opening and closing procedures as integral member of store staff.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Performed cash, card, and check transactions to complete customer purchases.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
• Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.

• Maintained guest satisfaction by engaging in conversations, utilizing Nomadic Selling Culture and product knowledge.
• Kept store and back stock organized and clean.
• Operating technologies usage and creating Weekly Compass.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.