Julie Ann Barnett

As a warranty specialist, I am directly responsible for direct customer service for warranty issues regarding customer product claims. One on one customer care as well as dealer support are a priority to this position. High volume call center responsibilities are answering professionally and maintaining professionalism at any given situation. I create customer profiles in Sales Force and document all incoming calls. Phone order/credit card processing are also a part of my position. I process return requests which includes reviewing purchase information and photos to diagnosis the issue and provide a prompt and effective solution to the issue. Providing a comfortable and elevated customer experience is of importance to me. De-escalating problematic customer concerns, maintaining calm, friendly demeanor is a skill I am proud of.

In this position, I was hired as receptionist and after one year, asked to move to processing dept. In my first position in processing, I was responsible for employment verifications and set up and uploaded documents to the files. After 2 years in that position, I was asked to train as a loan processor by my manager.

Front desk receptionist responsibilities to include answering multiple phone lines, greeting clients, directing calls, special projects as required, greeting/announcing guests, distributing mail/postage meter maintenance, accepting deliveries and computer data entry.

Loan processing responsibilities to include application reviews, ordering/reviewing and uploading necessary reports from outside vendors, confirming and documenting all loan details. Preparation and review of all loan details to achieve proper and efficient loan closing.

• Managed any conditions sent from underwriting departments.
• Maintained complete confidentiality of all submitted information according to release guidelines.

Customer service responsibilities to include data/order entry, shipment processing, order taking via phone/fax or email, telephone etiquette, customer complaints/problem resolution, inventory status, relief receptionist duties, file maintenance, proficient in all office machinery, special projects as necessary, computer literacy, sales calls to up sell and increase business profit, and maintenance of good working relationships with clients and sales representatives to provide excellent customer service. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions.