Summary
Overview
Work History
Education
Skills
Timeline
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Julie Ann Becker

OMAHA,NE

Summary

Experienced and highly determined and passionate about developing and working with a strong motivated team. I specialize in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment. I am dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Product Manager

Fiserv
06.2018 - Current
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Document customer concerns, discuss new opportunities to drive business strategy at weekly planning sessions.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Boosted customer base penetration using creative promotional approaches.

Client Service Analyst

Fiserv
08.2012 - 06.2018
  • Monitored daily performance against established metrics.
  • Maintained issues logs and prepared periodic reports based on data.
  • Escalated requests for service, acting as point of escalation for external and internal parties.
  • Analyzed client disputes and offered solutions to fit client and company expectations.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Inventory Specialist

Fiserv
07.2002 - 08.2012
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Received new stock and input values into computer system.
  • Kept work areas neat, clean and free from debris.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Supervised and trained new staff in performing census.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Printer Operator

Fiserv
06.1999 - 08.2002
  • Reviewed customer job specifications and document proofs to obtain printing project instructions.
  • Cleared paper jams and replaced toner to maximize equipment efficiency.
  • Completed quality control testing during production run and delivered samples to supervisor for evaluation.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Inspected machines and performed repairs.
  • Set up and operated printing press machines.
  • Promptly removed completed loads from press.
  • Reviewed completed orders for quality and accuracy.
  • Properly secured loads with security straps, covers and security seals.
  • Loaded and positioned unprinted materials.
  • Successfully completed monthly safety training sessions.
  • Distributed updated weekly report of project priorities to team members and management.

Stager for Operations

Fiserv
02.1998 - 05.1999
  • Devised project budgets to track expenses and avoid cost overruns.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Replenished materials and supplies as needed to maintain production.
  • Placed orders for materials and equipment with vendors.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

High School Diploma -

Abraham Lincoln High School
Council Bluffs, IA
05.1989

Skills

  • Business Strategy Development
  • Communications Strategies
  • Business Development
  • Business Administration
  • Attention to Detail
  • Team Development
  • Customer Preferences
  • Public and Media Relations
  • Customer Relations
  • Interdepartmental Collaboration

Timeline

Product Manager

Fiserv
06.2018 - Current

Client Service Analyst

Fiserv
08.2012 - 06.2018

Inventory Specialist

Fiserv
07.2002 - 08.2012

Printer Operator

Fiserv
06.1999 - 08.2002

Stager for Operations

Fiserv
02.1998 - 05.1999

High School Diploma -

Abraham Lincoln High School

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Julie Ann Becker