Summary
Overview
Work History
Education
Skills
Timeline
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Julie Ann Catalano

Chester,NY

Summary

Dynamic, energetic and highly motivated professional with over 25 years of experience committed to top-tier customer service. Outstanding attention to detail and high standards. Proven proficiency in a variety of workplace settings.

Overview

30
30
years of professional experience

Work History

Director of Catering

New York Country Club
07.2019 - Current
  • Responsible for all aspects of catering and event business focusing on increasing sales, growing client base, establishing and exceeding financial performance targets and developing operational frameworks to support expected sales growth while promoting customer satisfaction and facilitating exquisite banquet experiences
  • Work closely with the club President, General Manager and ad agency to develop and maintain outward facing sales and marketing materials specific to catering and events (website, printed materials, menus, social media etc.) & develop strategies for marketing & promotional events maximizing food and beverage/event related revenues
  • Lead and manage all aspects of catering and event operations; this includes fielding inquiries; conducting site visits; attending client meetings; developing proposals and negotiating contracts; facilitating billing; liaising with all internal staff and outside vendors; and event follow up
  • Set up, execute, and supervise all banquet events including golf outings, weddings, and other social events assigning tasks to staff ensuring proper execution of all food and beverage details as outlined on BEO’s and contracts; communicate adjustments to event timelines with the Executive Chef, Golf Director, banquet staff, golf staff and outside vendors
  • Optimize labor and culinary offerings to ensure catering operations is delivering great food and service while exceeding profitability targets
  • Develop Standard Operating Procedures ensuring top-notch catering services and hospitality to clients and guests
  • Hire, train and oversee catering team and create weekly staffing schedule based on booking needs
  • Secure additional décor, equipment and vendors for events as needed

Banquet Manager

Crystal Springs Resort Grand Cascade Lodge
06.2018 - 04.2019
  • Responsible for supervising daily operations ensuring proper execution of service standards between Front-of-House and Back-of-House and optimal levels of service, quality, and hospitality for client(s), attendees and resort guests
  • Handled all administrative and operational functions, including but not limited to staffing within weekly labor cost and budgetary guidelines, sourcing event equipments and materials, formulating set up and breakdown schedules and overall supervision and management of group meetings, golf outings, weddings and other social events
  • Communicated information and event modifications to the culinary team and other supportive departments prior to and during events ensuring operational adjustments accordingly
  • Trained and coached all direct reports and new associates creating departmental and event checklists, training manuals and redesigned SOP’s
  • Managed inventory, control and breakage/loss reduction of china, glass and silver as related to banquet services.

Director of Events

Relais & Chateaux’s Glenmere Mansion Hotel & Spa
06.2015 - 05.2018
  • Responsible for selling venue space and coordinating all elements of special events on behalf of Relais & Chateaux’s Glenmere Mansion Hotel & Spa
  • Facilitated communication with various professionals, including venue management, event designers, chefs, caterers, contractors and equipment rental organizations ensuring efficient execution of planned events
  • Responsible for the collective coordination and management of all event information and resources including identifying event logistics, proactively communicating event information, and setting clear expectations for event execution
  • Responsible for account management, sales prospecting and business development
  • Trained new and existing staff ensuring all operations and duties were executed smoothly and as per venue owner’s guidelines
  • Invited potential clients to the property to tour various venue spaces and facilities
  • Monitored all business expenses, tracked budgets, created and reconciled contracts and invoices for CFO
  • Achieved exceptional customer experiences with a 95% clientele return rate.

Events Coordinator

Relais & Chateaux’s Glenmere Mansion Hotel & Spa
10.2014 - 06.2015
  • Provided support to the Director of Events with producing special events such as weddings, corporate meetings, pharmaceutical presentations and other private social events
  • Assisted with the set up and breakdown of all event spaces
  • Arranged visual and audio event service and all food and beverage selections
  • Facilitated contract issuance and managed payment timetables, e-mail correspondence and Microsoft outlook calendar.

Assistant Manager

Fetch Bar & Grill
- 08.2014
  • Greeted and escorted guests to tables; presented menus; introduced service staff; made dining reservations and took to-go orders
  • Assisted servers, bartenders, bus staff, food runners, manager and owner as needed while observing guests’ needs ensuring high quality service
  • Managed set up and breakdown; cleaned and organized dining tables and work areas; maintained both exterior and interior of the restaurant and protected establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Reconciled cash drawer by proving cash transactions; listing checks and credit card charges on nightly paperwork and disrupted tips.

AVP Global Sales Banking & Technology

Lehman Brothers Inc.
02.2000 - 06.2008
  • Acted as primary liaison between business units and Information Technology defining project specifications, communicating requirements, documents, and business knowledge in order to define process flows, design and refine warehouse data models and provide greater control and efficiency for day-to-day data management support
  • Partnered with senior sales management coordinating client revenue reporting to sales, trading and research
  • Developed and implemented web-based applications aimed at analyzing client franchise and business decisions and managed user integration testing and the global deployment of applications to end-users
  • Provided training, developed reference materials to aid end users with utilizing applications, and provided application support and development.

Global Custody Operations Assistant Treasurer

Chase Manhattan Bank
10.1998 - 02.2000
  • Supervised the Asset Servicing Entitlement team with the transfer of Morgan Stanley Trust Company client assets to the Chase Global Custody platform.

Fixed Income Team Leader

Morgan Stanley Inc.
06.1994 - 10.1998
  • Ensured accurate allocation of scheduled USD/ CAD bond principal and interest payments to global clients performing daily audits of client cash forecasts and agent bank cash activity.

Education

Bachelor of Science -

St. John's University
Jamaica, NY
06.1991

Skills

  • Team Leadership
  • Adaptability
  • Problem Solving
  • Multitasking
  • Customer Service
  • Client Relationship Management
  • Project Management
  • Decision Making
  • Organizational Skills
  • Cross-functional Collaboration
  • Time Management
  • Strategic Planning

Timeline

Director of Catering

New York Country Club
07.2019 - Current

Banquet Manager

Crystal Springs Resort Grand Cascade Lodge
06.2018 - 04.2019

Director of Events

Relais & Chateaux’s Glenmere Mansion Hotel & Spa
06.2015 - 05.2018

Events Coordinator

Relais & Chateaux’s Glenmere Mansion Hotel & Spa
10.2014 - 06.2015

AVP Global Sales Banking & Technology

Lehman Brothers Inc.
02.2000 - 06.2008

Global Custody Operations Assistant Treasurer

Chase Manhattan Bank
10.1998 - 02.2000

Fixed Income Team Leader

Morgan Stanley Inc.
06.1994 - 10.1998

Assistant Manager

Fetch Bar & Grill
- 08.2014

Bachelor of Science -

St. John's University

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Julie Ann Catalano