Accomplished Medical Assistant/Phlebotomist with a proven track record at Florida Cancer Specialists, excelling in patient care and efficient medical data management. Skilled in HIPAA compliance and demonstrating exceptional professionalism, I significantly enhanced patient satisfaction and data accuracy. Leveraging expertise in phlebotomy and compassionate communication, I consistently deliver high-quality healthcare services.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Phlebotomist/Lab Personnel
Florida Cancer Specialists
09.2022 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Taught patients about medications, procedures, and care plan instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Measured patient pulse oximetry.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Tracked collected specimens by initialing, dating, and noting times of collection.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Phlebotomist
Baptist Hospital East
03.2022 - 06.2022
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Used personal protective equipment correctly to protect coworkers and patients.
Reviewed patient records for accuracy and completeness.
Organized daily work based on collection priority.
Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Monitored patients for reactions and verified sample quality.
Scheduler
Cooper Appliance Inc.
09.2019 - 08.2020
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Medical Assistant/Wound Care Assitant
Dr. Eric J. Lullove DPM,PA
08.2020 - 09.2021
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Taught patients about medications, procedures, and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Implemented care and efficiency improvements to support and enhance office operations.
Covid19 Testing Personnel
Warehouse Order Selector
CVS Caremark Distribution Center
08.2018 - 09.2019
Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
Boosted customer satisfaction through accurate order fulfillment, resulting in fewer returns due to incorrect items shipped.
Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping.
Enhanced warehouse efficiency through precise organization and effective space utilization for easy retrieval of items.
Assisted in inventory management by conducting regular cycle counts and updating stock records accordingly.
Optimized workflow by prioritizing tasks based on customer needs and deadlines, ensuring timely order completion.
Streamlined the order picking process by implementing time-saving techniques learned from industry best practices.
Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
Demonstrated adaptability during peak seasons by willingly taking on additional responsibilities, such as packing and shipping tasks.
Verified product quantity and quality to determine accuracy of orders and reduce errors.
Excellent communication skills, both verbal and written.
Checked inventory and selected products from specific locations based upon availability.
Safeguarded products in storage to protect from spills and damages
Picked and packed order items.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Prepared and checked outbound shipments for accuracy.
Data Entry Clerk
Greenwich Living Antiques & Design Centre
03.2013 - 07.2018
Entered data into various computer systems accurately using Microsoft Office Suite.
Organized, sorted, and checked input data against original documents.
Sorted documents and maintained organized filing process.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Created and maintained data entry logs to track data entry activities.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Developed and maintained databases to store customer information.
Secured and protected data from unauthorized access by complying with security protocols.
Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
Checked for accuracy by verifying data and records.
Followed data entry protocols, rules and regulations.
Updated and maintained customer information, documents and records.
Analyzed current data records to provide detailed reports.
Developed and implemented data entry operations.
Assisted with developing data entry processes.
Utilized techniques for increasing data entry speed.
Education
Associate In Science - Medical Laboraty Technician
Cambridge College of Healthcare & Technology
Delray Beach, FL
08.2024
Phlebotomy - Phlebotomy
Cambridge College of Healthcare & Technology
Delray Beach, FL
07.2020
Bachelor Of Arts - Marketing
GenSantos College
Philippines
05.2010
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Medical Terminology
Vital Sign Monitoring
Vital signs monitoring
EMR / EHR
Direct Patient Care
Clinical Documentation
Patient-focused care
Data Entry
Phlebotomy
Electronic Medical Records
Compassionate
CPR
Phlebotomy Techniques
Specimens collection and processing
Medical Procedures
Patient Assessments
Laboratory Specimen Collection
Professionalism and Ethics
Maintaining confidentiality
Sterilization techniques
First Aid
Anatomy and Physiology Knowledge
Medical supply inventory
Equipment Sterilization
Medical office administration
Sterile technique
Fluent in Languages
Trustworthy companion
Adaptable
Patient Relations
Prioritizing stat orders
Valid State driver's license
Emergency Response Preparedness
Healthcare Software Proficiency
Reliable transportation
Laboratory maintenance
Lab Equipment Operation
Wound care specialist
Timeline
Medical Assistant/Phlebotomist/Lab Personnel
Florida Cancer Specialists
09.2022 - Current
Phlebotomist
Baptist Hospital East
03.2022 - 06.2022
Medical Assistant/Wound Care Assitant
Dr. Eric J. Lullove DPM,PA
08.2020 - 09.2021
Scheduler
Cooper Appliance Inc.
09.2019 - 08.2020
Warehouse Order Selector
CVS Caremark Distribution Center
08.2018 - 09.2019
Data Entry Clerk
Greenwich Living Antiques & Design Centre
03.2013 - 07.2018
Associate In Science - Medical Laboraty Technician
Oncology Infusion Registered Nurse at Florida Cancer Specialists & Research InstituteOncology Infusion Registered Nurse at Florida Cancer Specialists & Research Institute
Pathology Lab Accessioner at Florida Cancer Specialists and Research InstitutePathology Lab Accessioner at Florida Cancer Specialists and Research Institute