Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Julie Dickey

Mundelein,IL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

26
26
years of professional experience

Work History

Office Manager/Customer Service Manager

Libertyville Gymnastics Academy
07.2020 - Current
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.
  • Completed biweekly payroll for over 50 company personnel.
  • Increased efficiency in billing processes by implementing new software and automating routine tasks.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated weekly office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.

Office Manager/Customer Service

Home Improvement Network
12.2015 - 07.2020
    • Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.
    • Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities.
    • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
    • Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others.
    • Highly motivated and driven to achieve set goals and targets.
    • Enhanced customer satisfaction by efficiently managing office operations and addressing client concerns promptly.
    • Streamlined office procedures for improved productivity, resulting in better service delivery to customers.
    • Streamlined office operations by implementing efficient organizational strategies.
    • Solid foundation of customer care and relations, with vast experience in the field.

Intranet Web Developer

Grainger.com
12.2005 - 03.2007
    • Enhanced user experience by implementing responsive web design and optimizing website performance.
    • Streamlined website maintenance tasks for increased efficiency and improved site functionality.
    • Create, design and program web pages for Grainger's intranet site.
    • Design comps to assist with the development process for website redesign projects.
    • Responsible for creating and maintaining intranet site for Grainger's online services division.
    • Set standards for site consistency and site architecture within the intranet team.
    • Led usability testing and Quality Assurance processes.

Quality Analyst

Grainger.com
04.2004 - 12.2005
  • Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • QA lead for major website site enhancements.
  • Regularly managed two-three projects per quarter.
  • Collaborated with the Infrastructure Team, QA Team, Developers and Project Managers to deploy builds to the production site.
  • Wrote and executed test cases to ensure functional specifications were met.
  • Maintained team calendar for rotation of Build Owner, On call and Build Support responsibilities.

Web Developer

Grainger.com
07.2000 - 04.2004
  • Created, designed and maintained website pages for Grainger.com.
  • Managed a weekly production schedule for the website content team.
  • Responsible for the maintenance of a Content Management System (Broadvision's Publishing Center).
  • Collaborated with third-party creative agencies in the development of the site.
  • Set standards for site consistency and site architecture.
  • Designed comps to assist with the development process for website redesign projects.
  • Developed and maintained strategic relationships with IT partners.
  • QA lead for procedures for online content.
  • Assumed QA team-lead responsibilities during all staging-to-production runs.

Web Master

Washburn International
08.1999 - 07.2000
  • Collaborated with cross-functional teams to develop cohesive branding across all online platforms.
  • Reduced page load times by compressing images, optimizing code, and utilizing caching techniques.
  • Maintained consistent brand identity across multiple websites through close collaboration with marketing team members.
  • Responsible for creating and maintaining company's web site.
  • Utilized HTML and Flash animations to build the website.
  • Developed creative concepts and information architecture.

Web Designer and Programmer

Red Sky Technologies
01.1999 - 08.1999
  • Boosted client satisfaction by delivering visually appealing and intuitive web designs tailored to their specific needs.
  • Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
  • Conducted thorough user testing to identify areas for improvement in web designs, leading to enhanced user experiences.
  • Implemented search engine optimization strategies to improve clients'' organic search rankings and drive targeted traffic to their websites.
  • Planned, designed, programmed and tested internet pages.
  • Responsible for supporting Web Master.
  • Developed professional designs for corporate web pages.
  • Responsible for creating logos and brochures.

Associate Producer

Jerry Springer Show
02.1998 - 10.1998
  • Responsible for supporting a senior producer and twelve producers.
  • Developed weekly shows and maintained allotted budget.
  • Liaison between guest and the Jerry Springer Show.
  • Collaborated with marketing team to create promotional materials that boosted viewership numbers.
  • Liaised with clients throughout pre-production process, maintaining clear communication channels and client satisfaction.
  • Supported producers in decision-making processes, contributing valuable insights from a diverse range of perspectives.

Education

Bachelor Of Fine Arts Electronic Media -

Northern Illinois University
DeKalb, IL

Skills

    • Administrative Support
    • Customer Service
    • Billing
    • Inventory Control
    • Office Management
    • Scheduling
      • Clear Oral/Written Communication
      • Customer Relations
      • Excellent Multi-Tasking Ability
      • Organizational Skills
      • Software Proficiency
      • Effective Communication

Additional Information

Software Proficiency:

  • Microsoft Office
  • Canva
  • Wordpress
  • Adobe Photoshop
  • PayChex Flex
  • iClass Pro

Timeline

Office Manager/Customer Service Manager

Libertyville Gymnastics Academy
07.2020 - Current

Office Manager/Customer Service

Home Improvement Network
12.2015 - 07.2020

Intranet Web Developer

Grainger.com
12.2005 - 03.2007

Quality Analyst

Grainger.com
04.2004 - 12.2005

Web Developer

Grainger.com
07.2000 - 04.2004

Web Master

Washburn International
08.1999 - 07.2000

Web Designer and Programmer

Red Sky Technologies
01.1999 - 08.1999

Associate Producer

Jerry Springer Show
02.1998 - 10.1998

Bachelor Of Fine Arts Electronic Media -

Northern Illinois University

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Julie Dickey