JulieAnn Mahoney

• Hired and on boarded associates with continuous training throughout their tenure
• Trained and mentored associates to teach daily tasks and procedures.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Developed new business via social media, business collaborations and customer engagement
• Assessed overall business and implemented procedures and techniques to improve all facets of business

• Engaged in conversation with other New England states to ensure an outstanding experience for the member and provider.
• Promoted fast and accurate turn around time for claims adjudication.
• Conferred with Member Services in order to provide information about claim status - so they could in turn inform the member with a satisfactory outcome.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Became a subject matter expert - SME - to assist team with any questions, complex issues and coach as needed.

Quality Assurance Coach

• Coached and mentored associates to enable them to exceed their goals
• Analyzed trends regarding the errors that were being made
• Weekly reporting of types of errors in the amount that were occurring
• Monthly reporting of individual associate error rate

Enrollment Specialist

• Ensured accurate enrollment of all members
• Adjudicated all errors within the enrollment process
• Point of contact for other departments and states regarding all Enrollment issues
• Account Manager of “high priorty” accounts to ensure 100% accuracy on first pass
  

Claims Adjudicator/Analyst

• Adjudicated million dollar claims
• Adjudicated claims that had primary, secondary and tertiary insurance
• Adjudicated high priority claims
• Subject matter expert (SME)
• Analysis of trends in the adjudication process
• Sole adjudicator of Blue Cross Blue Shield employee claims
• Weekly reporting on inventory and analysis of aged claims
• Adjudicator of high priority claims from the Grievance and Appeals Office
• Communicated with other New England states regarding any and all claims issues

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Was the number one sales associate at the hingham location consistently for the entirety of my employment.
• I thoroughly enjoy the human experience, interacting with people, making them happy, and giving them the very best customer service that I can give, and that they deserve.

• Trained and mentored associates to teach daily tasks and procedures.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Mentored employees in management of complicated sales, complex issues and difficult customers.

• Accepted command of department in absence of the Chief.
• Provided updates regarding investigations, policy changes and personnel matters.
• Prepared reports and presentations to communicate essential Department information.
• Responded to calls and adopted necessary role within department response team.
• Coordinated relevant job training and followed up with new employees to determine readiness for work assignments.