Julie Ann McCarthy-Howard
Thomasville,NC
Summary
Accomplished Business Development Manager with a proven track record at DriverSource, adept in CRM proficiency and exceptional in client relationship building. Spearheaded innovative sales strategies, leading to significant business growth. Skilled in negotiations and team leadership, consistently exceeded sales targets by leveraging strategic business planning and robust customer service.
Overview
23
23
years of professional experience
Work History
Business Development Manager
DriverSource
10.2023 - 05.2024
- Responsible for business development in North and South Carolina
- Managed both broad based and niche logistics services
- Identified, qualified, and secured business opportunity.
- Coordinated business generation activities
- Developed customized targeted sales strategies
- Built business relationships with current and potential clients
- Developed new business prospect listing. (CRM)
Branch Manager
Innovative Driver Services Company
04.2021 - 09.2023
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Resolved customer complaints to maintain high level of satisfaction.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
Territory Manager
Armchem International
10.2020 - 01.2021
- Managed over 100 accounts within the entire state of North Caroina.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. (CRM)
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
Outside Sales Representative
Able Body Labor
11.2015 - 02.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated terms and contracts with clients to maintain profitable sales.
Territory Manager
ZEE Medical
02.2010 - 09.2015
- Developed and presented talks on available products and services that could meet current business needs.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Monitored expenses and time usage to maximize effectiveness.
- Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
- Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
Sales Representative
COVERBIND
09.2009 - 01.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Manger
Retriever Payment Systems
06.2001 - 06.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor of Science - Marketing And Management
High Point University
High Point, NC05.2001
High School Diploma -
T.W. Andrews High School
High Point, NC06.1996
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- CRM proficiency
- Proposal Development
- Verbal and written communication
- Client Relationship Building
- Goals and performance
- Strategic business planning
- Sales Presentations
- Training and Development
Timeline
Business Development Manager
DriverSource
10.2023 - 05.2024
Branch Manager
Innovative Driver Services Company
04.2021 - 09.2023
Territory Manager
Armchem International
10.2020 - 01.2021
Outside Sales Representative
Able Body Labor
11.2015 - 02.2020
Territory Manager
ZEE Medical
02.2010 - 09.2015
Sales Representative
COVERBIND
09.2009 - 01.2010
Sales Manger
Retriever Payment Systems
06.2001 - 06.2009
Bachelor of Science - Marketing And Management
High Point University
High School Diploma -
T.W. Andrews High School