Julie Ann McMahon

• Led day-to-day operations and management of residential facilities with capacity of 1100 beds
• Supervise three (3) FTE and provide co-supervision for two (2) FTE staff; Entire department staff of 80 are in supervision line
• Partnered in collaborative role with housing facilities management staff to ensure residences are well-maintained
• Key accomplishments:
• Provide key communication and service recovery for department
• Prepared and administered residence life budget of $5.8 M; provided necessary forecasting and income statements; worked with Procurement to develop RFQ, RFP and serve on evaluation team for projects
• Directly communicate with Enrollment Services for all Housing functions including room assignments, future planning and projections of occupancy, reports, and data entry for student accounts
• Served on team for renovation of 10 apartment units damaged in winter storm
• Project lasted 18 months culminating with delivery of new furniture for occupancy
• Restructured staffing plan; Reassigned three Assistant Directors from entry-level hall positions to mid-level positions. Changed staffing pattern to include three graduate staff. Increased RA staffing in first-year high rises to fit learning outcomes with increased Living Learning Communities
• Serve in a collaborative partnership with numerous offices/departments on campus to maintain quality residential facilities working in concert for matriculation and retention of students: Identify those projects within residential system that require attention beyond that provided by regular maintenance system (acquisition and purchases of new furniture, equipment, LVT flooring, door access systems)
• Establish effective lines of communication between students and administrators while participating in shared governance structure
• Perform judicial affairs functions as Administrative Hearing Officer and serve on team for Title IX to adjudicate cases
• Developed student conduct process (Maxient ERP) training manual
• Serve on CARE (Campus Assessment Referral and Evaluation) Team and BIT (Behavior Intervention) Team
• Assess and report on degree to which Residential Life mission, goals and objectives were being realized
• Maintain optimum staff morale and effectiveness by: Consulting individually with all levels of staff to facilitate personal and professional growth Utilizing ACUHO-I Competency Model, and Professional Standards of ACUHO-I in developing Residential Life staff. Coached each team member on development and execution of Individual Professional Development Plan
• Developed marketing strategies that increased unit occupancy rates in competitive market landscape.
• Evaluated employee performance regularly to promote growth opportunities within organization.
• Collaborated with cross-functional teams to address complex challenges facing organization.
• Oversaw financial operations, ensuring budget compliance and optimizing resource allocation.
• Developed comprehensive housing programs for improved community development and engagement.
• Conducted thorough market research to identify emerging trends in housing industry for strategic planning purposes.
• Streamlined maintenance processes, reducing response times and improving building conditions.
• Enhanced staff performance with targeted training and professional development opportunities.
• Maintained housing office systems and focused on web-based housing occupancy management system.
• Developed and implemented training programs for staff.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Provided leadership, guidance and support to staff members.
• Analyzed trends and data to inform decision-making and program development.
• Administered room occupancy verification processes following move-ins and move-outs.
• Kept accurate records of charges on students' accounts and tracked room charges, meal charges and damage charges.
• Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
• Improved communication between staff and residents through regular meetings and transparent reporting practices.
• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Led the day-to-day operations and management of residential facilities including traditional residence halls, apartments, small houses and 6 fraternity houses with capacity of 1900 beds
• Directly supervise five FTE and provide indirect supervision to forty-nine student employees
• Serve in a collaborative partnership with facilities management staff and ABM staff (custodial) to ensure residences are well-maintained
• Advised chapter of Rho Alpha Sigma (RA Honorary)
• Key accomplishments:
• Prepared and administered the residence life budget; provided necessary projections and income statements
• Responsible for all Housing functions including room assignments, future planning and projections of occupancy, reports, data entry for student accounts, liaison work and communication with necessary campus offices and other entities to perform these functions
• Work with budget office and procurement on purchases/bids and to receive necessary quotes for projects
• Launched Strengths Quest training for the Residential Life team (RDs, SRAs, RAs)
• Serve in a collaborative partnership with numerous offices/departments on campus to maintain quality residential facilities: Identify those projects within the residential system that require attention beyond that provided by the regular maintenance system (acquisition and purchases of new furniture, equipment, carpet)
• Establish effective lines of communication between students and administrators while participating in a shared governance structure
• Responsible for the administration of student regulations which pertain to students within the residence system and for the administration of disciplinary action whenever student behavior is inconsistent with the expectations and values of said regulations
• Insure that policies, procedures, and practices that pertain to student residential education housing contribute the aims of the College, both in their character and in the standards of operational quality
• Perform judicial affairs functions such as Administrative Hearing Officer and serve on the team for Title IX to adjudicate cases
• Maintain an on-going assessment of the degree to which the Residential Life mission, goals and objectives are being realized
• Maintain optimum staff morale and effectiveness by: Consulting individually with Residence Hall Directors to facilitate personal and professional growth Providing pre-service and on-going, in-service staff training programs Coordinating recruitment and training programs for Resident Assistants, Senior Resident Assistants, and Residence Hall Directors Processing staff evaluation data from student residents Utilizing the RD ToolKit, the ACUHO-I Competency Model, and the Standards of ACUHO-I in developing the Residential Life staff
• Assist to coordinate the Division of Student Affairs competency program including enhancing academic life and student life partnerships, especially to promote environmental sustainability
• Coordinate a residential program that conveys a concern for the developmental needs of students throughout their college experience by: Implementing programs that evolve from, and are in cooperation with, the other offices of the
• Division of Student Affairs Utilizing available resources from both the campus and general community
• Serve as the Division Sustainability Unit Leader
• Coordinate process to review student petitions for exemptions to residential and dining related policies; member of RFP team to review bids for dining services
• Serve on Student Affairs and campus-wide committees
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Evaluated employee performance regularly to promote growth opportunities within the organization.
• Streamlined maintenance processes, reducing response times and improving building conditions.
• Enhanced staff performance with targeted training and professional development opportunities.
• Provided leadership, guidance and support to staff members.
• Analyzed trends and data to inform decision-making and program development.
• Developed and implemented training programs for staff.
• Developed resident retention strategies that fostered a sense of community and loyalty among tenants.
• Introduced innovative energy-saving solutions which resulted in reduced utility costs for both tenants and management.
• Administered room occupancy verification processes following move-ins and move-outs.

• Coordinated credentialing process for 30 physicians/surgeons, 15 nursing staff, 8 surgical technicians, 6 CRNA staff, medical residents/medical students, and other administrative positions
• Coordinated chart audits
• Updated manuals and inspection schedules for annual accreditation
• Enhanced leadership and business management strategies to support the Executive Director.
• Conducted regular reviews of operations and identified areas for improvement.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.
• Devised and implemented processes and procedures to streamline operations.
• Gathered, organized and input information into digital database.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Coordinated regular safety drills to ensure preparedness in case of emergency situations at WSC including: fire drills, weather-related drills, running emergency codes, and infection control review.

• Responsible for service aspects of store operation, opening and closing of store, bank deposits, receiving stock, training associates, working with clients to promote style savvy service and earn their loyalty to brand and company.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Trained, coached, and mentored new sales associates for maximum performance.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Boosted sales performance by implementing strategic sales plans and effective team management.
• Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Enhanced client relationships through consistent communication and personalized solutions.
• Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
• Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
• Cultivated high-performance culture within sales associate team by setting clear expectations, providing regular feedback, and recognizing achievements.
• Provided ongoing coaching to team members, fostering supportive environment that encouraged professional growth and skill development.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Trained new employees on customer service, money handling and organizing strategies.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Informed customers of promotions to increase sales productivity and volume.
• Contributed to event marketing, sales and brand promotion.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Achieved or exceeded company-defined sales quotas.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Set and achieved company defined sales goals.
• Presented professional image consistent with company's brand values.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Enhanced team morale and cohesion through regular motivational sessions and incentives.
• Optimized inventory management to meet sales demand without overstocking.

• Work with clients to provide style savvy service as fashion authority
• Complete tasks as assigned by leadership.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Managed efficient cash register operations.
• Engaged with customers to build rapport and loyalty.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Managed returns, exchanges and refunds in accordance with store policy.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Built relationships with customers to encourage repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about sizing, accessories, and merchandise care.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Performed cash, card, and check transactions to complete customer purchases.
• Collaborated with team members to achieve monthly sales targets.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.

• Responsible for coordinating the department’s assessment, benchmarking and survey operations utilizing EBI and Survey Monkey disbursing results to interested parties and presenting findings to support launch of new initiatives/programs/services in response to results
• Successfully launched several Living Learning Communities including the First Year Residential Experience Program, Peer Academic Liaison (tutor program), Second and Third Year Living Environment, as well as three Living Learning Communities (Honors, ROTC, STEM Den)
• Worked with students to establish an RHA, NRHH Chapter and a chapter of Rho Alpha Sigma; the RHA received the NACURH Building RHA award in their second year (2012)
• Promoted the ACUHO-I internship program, hosting two interns over two years and negotiated the budget development to allow professional development opportunities for our graduate staff
• Key accomplishments:
• Through results-driven assessment, increased the Residence Education budget from $40,000 to $200,500.00
• Revamped the recruitment, selection, training programs and an RA Class resulting in a diverse staff with a competency based training program
• Launched Strengths Quest training for the Residence Education team, resulting in a Department-wide launch
• Developed a communications plan for the department and an enhanced crisis response protocol with Counseling Center
• Administered the department’s educational and personal growth programs with an emphasis on academic support
• Participated in short and long range planning with Residence Life Central Management Team
• Concurrently held Acting Area Coordinating for Upper-Class Communities position from June 2011
• Assisted senior leadership in managing all aspects of operations.
• Led teams of up to 28 personnel, supervising daily performance as well as training and improvement plans.
• Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
• Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
• Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
• Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
• Managed department budget to ensure adequate resources for staff development and instructional materials.
• Boosted staff morale and performance through implementation of comprehensive training and professional development program.
• Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
• Enhanced team productivity by leading efforts for streamlining administrative processes.

• Directly supervising three Graduate Hall Directors and one Undergraduate, in apartment-style and quad-style housing option
• Indirectly supervised 25 Community Assistants and 20 Desk Assistants

• Provided research and information for the national expansion of welcome bag & survival guide product in the collegiate market through exhibiting at national conventions and seeking corporate partner status with various organizations.
• Managed client relationships through regular check-ins and updates on project progress.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
• Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
• Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

• Assisted in SAACURH 2002 budget review as I had experience with conference hosting and found significant cost reducing line items
• Advised the nationally recognized Inter-Residence Hall Association as well as several state and regional officers
• Responsible for design and publication of annual Housing Calendar which, due to its depth, became the "must-have" for many campus offices
• Key accomplishments:
• Coordinated recruitment, selection, and training of 184 Resident Assistants and 33 graduate staff
• Coordinated RA class (2-credits), residence hall programming and staff development/in-services
• Supervised two graduate Staff Resource Assistants, three student program assistants, IRHA Alumni Coordinator (student worker position) and provided co-supervision for RLE Program Assistant (1.00 FTE)
• Reviewed staff development expenditures and student agency accounts totaling over $100,000.00
• Moderator for GHD and RA list serves
• Assisted with ACUHO-I Summer Intern selection process
• Concurrent role as Acting Assistant Director of H for East Campus July-Nov 2006Concurrently held Interim Assistant Director of Housing for Residence Life/East Campus from, 2006, providing comprehensive responsibility for residential units on east campus housing 3,880 students in residence halls comprised of four living-learning communities
• Supervised three Residence Life Coordinators (FTE 1.00), two clerical staff (FTE 1.00) and indirectly provided supervision to 17 GHDs and RA/ARA’s
• Coordinated meetings for bi-weekly Area Planning; monthly Area Coordination with custodial, maintenance, building construction inspectors, and maintenance supervisors; and monthly Leadership Team with grad staff
• Directed $1.3M Area Special Projects and Area Vending Budget
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
• Developed strong relationships with community partners to enhance educational opportunities for students.
• Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
• Managed department budget to ensure adequate resources for staff development and instructional materials.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
• Facilitated cross-departmental collaboration to achieve strategic objectives, fostering culture of teamwork and innovation.
• Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
• Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
• Boosted staff morale and performance through implementation of comprehensive training and professional development program.
• Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.

• Kettering University is a unique institution; the student body was on-campus for 12 week cycles (A-section and B-section) rotating between classes and co-op experiences
• Responsible for day-to-day operations and management of residential facilities, an all-engineering LLC
• Supervision included Assistant Director of Residence Life (1.00 FTE), Coordinator of Housing (.5 FTE), Desk Manager, undergraduate RA staff and co-supervision of 4 Custodial staff
• As one of the key team members with a student affairs educational background, I coordinated the annual Student Affairs staff retreats
• I was also able to host ACUHO-I interns during the academic year
• Key accomplishments:
• Prepared and administered residence life budget including capital and endowment accounts; provided necessary projections and income statements for department
• Adjusted room assignment process to be based on musical preference resulting in zero roommate conflicts over 3-year period
• Created, trained and advised student Residence Life Judicial Board
• Served as residence life judicial officer, including membership on Campus Judicial Advisory Council
• Responsible for all Housing functions including room assignments, guest housing, future planning and projections of occupancy, acquisition and purchases of new furniture, reports, liaison work with necessary campus offices and other entities to perform this function
• Evaluated employee performance regularly to promote growth opportunities within organization.
• Streamlined maintenance processes, reducing response times and improving building conditions.
• Maintained housing office systems and focused on web-based housing occupancy management system.
• Conducted thorough market research to identify emerging trends in housing industry for strategic planning purposes.
• Enhanced staff performance with targeted training and professional development opportunities.
• Provided leadership, guidance and support to staff members.
• Analyzed trends and data to inform decision-making and program development.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Developed resident retention strategies that fostered sense of community and loyalty among tenants.
• Introduced innovative energy-saving solutions which resulted in reduced utility costs for both tenants and management.
• Negotiated contracts with vendors, maximizing value while maintaining high-quality products and services.
• Improved communication between staff and residents through regular meetings and transparent reporting practices.
• Kept accurate records of charges on students' accounts and tracked room charges, meal charges and damage charges.
• Implemented cost-effective measures to reduce operating expenses without sacrificing quality of service.
• Successfully managed property acquisitions, leading to increased portfolio size and profitability.
• Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
• Administered office staff training program to improve daily management of housing office.
• Managed large-scale construction projects to expand affordable housing options in community.
• Administered room occupancy verification processes following move-ins and move-outs.

• At time of hiring, I knew the current Director would be departing and I was hired to assume that role; served as the ADRL for just a few months
• Key accomplishments:
• Created the ACE programming model; Responsible for the residence life programming function by implementing professional staff-sponsored events and supporting Resident Advisor and RHA sponsored events
• Worked with students to create the RHA organization and the NRHH Chapters on both sections (A and B)
• Coordinated selection and training of residence hall desk manager/administrative assistant and desk staff
• Assisted with scheduling of hours to ensure coverage at the front desk; Supervised and evaluated staff in these positions
• Responsible for residence life publication, including general policy guide, staff manual, R.A Application packet and weekly hall newsletter (Stall Stories)
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Provided crisis management and intervention during emergency situations.
• Enforced policies and safety standards through building and room rounds.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Responded to student inquiries and concerns, offering support and guidance.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Developed, implemented and monitored residential policies and procedures.
• Monitored student behavior and responded to disciplinary issues in accordance with established policies.
• Collaborated with residential team to maximize effective and efficient operations.
• Helped develop and implement programs to foster community growth and development.
• Facilitated smooth transition of new students into residential program.
• Mentored and coached students to foster positive relationships and encourage successful academic achievement.
• Promoted culture of respect and understanding among students.
• Conducted weekly meetings with students to review goals, address issues and provide support.
• Developed and enforced safety policies and procedures to drive safety and well-being of students.
• Developed and maintained relationships with parents to promote positive living environment for students.
• Supervised student employees and provided feedback on performance.
• Assisted in recruitment and selection of student leaders.
• Assessed program effectiveness using data-driven metrics, adjusting strategies based on findings to continually improve offerings for students.
• Collaborated with other campus departments to provide holistic support to students, fostering academic success and personal growth.
• Handled projects with strong initiative and decisive mindset based on university goals.
• Fostered a culture of inclusion and diversity within residence halls, promoting open dialogue and understanding between residents from various backgrounds.
• Increased staff retention by implementing comprehensive training programs for Residence Life staff members.
• Coordinated emergency response plans for residence halls in collaboration with Campus Safety personnel, ensuring preparedness for various situations.
• Implemented new technology systems to optimize housing assignment processes, resulting in increased efficiency and accuracy in placements.
• Organized professional development opportunities for all Residence Life staff members to stay current on industry trends and best practices.
• Developed a strong sense of community within residence halls through the organization of social and educational events.
• Mentored Resident Assistants, promoting their professional development while helping them effectively manage their individual residence halls.
• Improved occupancy rates by collaborating with Admissions on marketing efforts targeting prospective students and families.
• Conducted regular walk-throughs of residence halls to assess conditions and ensure high quality living spaces for students.
• Created a safe living environment by enforcing campus policies and addressing potential safety risks promptly.
• Served on various campus-wide committees, representing the Residence Life department and contributing insights to support overall institutional goals.
• Managed budgetary allocations for Residence Life department, ensuring efficient use of funds for programming and services.
• Communicated with students regularly and elevated concerns to supervisory staff.
• Enhanced student satisfaction by resolving housing concerns and providing timely support.
• Handled on-call evenings and weekend emergencies throughout year to deliver crisis support and assist with student needs.
• Streamlined move-in processes, reducing wait times and improving overall student experience during transitions.
• Enhanced facility maintenance procedures, partnering with Facilities Management to prioritize needs in residential buildings.
• Addressed roommate disputes proactively through mediation, facilitating communication between residents to find amicable solutions.
• Applied student development theory to create intentional systems to assist in learning, growth and development of students.
• Checked rooms for readiness prior to student arrival and handled last-minute corrections.
• Monitored facility maintenance requests to ensure timely completion of repairs, improving resident satisfaction.
• Addressed student conduct issues by conducting investigations, holding meetings with involved parties, and enforcing university policies when necessary.
• Managed daily operations of the residence hall, ensuring a safe and supportive living environment for all students.
• Oversaw the recruitment, selection, and training process for new Resident Assistants, creating a strong staff team each year.
• Trained and supervised a team of Resident Assistants, providing guidance and professional development opportunities.
• Led efforts to improve overall satisfaction ratings on annual Residence Life surveys by addressing student concerns and implementing changes when needed.
• Implemented sustainable initiatives within the residence hall to promote environmental awareness among residents.
• Facilitated roommate mediations, conflict resolution sessions, and supportive conversations with students facing personal challenges, contributing to an overall positive residential experience.
• Assisted in coordinating move-in/move-out processes for efficient transitions between semesters or academic years.
• Coordinated with campus security to develop and implement safety protocols, maintaining a secure living environment for residents.
• Served as an on-call emergency contact for residents experiencing crisis situations, offering immediate support during critical moments.
• Evaluated existing programs'' effectiveness by conducting regular assessments, leading to continuous improvement in Residence Life initiatives.
• Enhanced student residence life by developing and implementing comprehensive programming and events.
• Maintained detailed records of residence hall incidents, providing accurate data for assessment purposes.
• Developed budget proposals for Residence Life programming initiatives, demonstrating fiscal responsibility while optimizing community engagement opportunities.
• Fostered a sense of community within the residence hall through regular communication and collaboration with residents.
• Promoted inclusivity within the residential community by hosting cultural events that celebrate diversity.
• Collaborated with various campus departments to provide resources and support services to residents in need.

Murray State had just successfully implemented a campus-wide Residential College model, I was the point-person to work with the faculty members in our residential college program, providing insight and resources on programming and student governance

• Provided fiscal responsibility to residential college council budgets and provided oversight on programming data for residential colleges
• Supervised ten GHDs, seventy-seven RA staff and two student workers
• Responsible for summer operations including Summer Orientation Housing as well as Summer Youth Program (camps/conferences)
• Key accomplishments:
• Provided professional leadership for staff development, selection and training of Graduate Hall Director’s and Resident Advisors
• Select summer staff (summer school RA’s, Summer Youth Program/camp RA’s); coordinate and schedule summer conferences and camps
• Served as department liaison with other campus offices regarding campus life
• Coordinated ACUHO-I summer intern selection process; Supervise summer intern
• Trained and supervised team of Resident Assistants, providing guidance and professional development opportunities.
• Assisted in coordinating move-in/move-out processes for efficient transitions between semesters or academic years.
• Managed daily operations of residence hall, ensuring safe and supportive living environment for all students.
• Maintained detailed records of residence hall incidents, providing accurate data for assessment purposes.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Solved grievances and complaints by collaborating with residents.
• Provided crisis management and intervention during emergency situations.
• Fostered sense of community within residential communities through regular communication and collaboration with residents.
• Evaluated existing programs'' effectiveness by conducting regular assessments, leading to continuous improvement in Residence Life initiatives.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Promoted culture of respect and understanding among students.
• Enforced policies and safety standards through building and room rounds.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Responded to student inquiries and concerns, offering support and guidance.
• Developed, implemented and monitored residential policies and procedures.
• Collaborated with residential team to maximize effective and efficient operations.
• Monitored student behavior and responded to disciplinary issues in accordance with established policies.
• Helped develop and implement programs to foster community growth and development.
• Facilitated smooth transition of new students into residential program.
• Mentored and coached students to foster positive relationships and encourage successful academic achievement.
• Developed and enforced safety policies and procedures to drive safety and well-being of students.
• Developed and maintained relationships with parents to promote positive living environment for students.
• Supervised student employees and provided feedback on performance.
• Assisted in recruitment and selection of student leaders.
• Evaluated student progress to identify areas of improvement and provide feedback.
• Collaborated with various campus departments to provide resources and support services to residents in need.
• Enhanced student residence life by developing and implementing comprehensive programming and events.
• Led efforts to improve overall satisfaction ratings on annual Residence Life surveys by addressing student concerns and implementing changes when needed.
• Addressed student conduct issues by conducting investigations, holding meetings with involved parties, and enforcing university policies when necessary.
• Facilitated roommate mediations, conflict resolution sessions, and supportive conversations with students facing personal challenges, contributing to overall positive residential experience.
• Coordinated with campus security to develop and implement safety protocols, maintaining safe and secure living environment for residents.
• Promoted inclusivity within residential community by hosting cultural events that celebrate diversity.
• Established partnerships with local vendors to secure discounted rates on products/services used in residence hall programming.
• Developed budget proposals for Residence Life programming initiatives, demonstrating fiscal responsibility while optimizing community engagement opportunities.
• Served as on-call emergency contact for residents experiencing crisis situations, offering immediate support during critical moments.
• Oversaw recruitment, selection, and training process for new Resident Assistants; leading to creation of a strong staff team each year.
• Monitored facility maintenance requests to ensure timely completion of repairs, improving resident satisfaction.

• I was promoted to an Area Coordinator position after my first year as a GHD and served in that capacity while finishing my graduate degree that year
• I continued for an additional year as an Area Coordinator as the institution underwent a transition to the Residential College model
• Key accomplishments:
• Provided leadership for five graduate hall directors in one of three residential areas including two First Year
• Experience Halls, one single-gender hall and two co-educational halls
• Responsible for Area administration: hall budgets totaling $4,500.00, adjudication of second level discipline interventions, facilities, room change process, programming and staff development
• Served on divisional committees: Residential Colleges Self Governance/Programming and Student Affairs
• Staff Development
• Provided direction to staff on program planning, implementation and assessment to meet residents' developmental needs.
• Assisted students with transition to college, financial concerns, stress management, study skills and selecting majors.
• Advised and supported site directors in addressing and resolving discipline situations and other confrontations.
• Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
• Integrated faculty involvement in community development to support neighborhood communities.
• Conducted regular performance evaluations, identifying gaps in skills or knowledge and providing relevant coaching or training opportunities.
• Resolved conflicts among staff members, fostering a cohesive work environment.
• Educated students about school's code of conduct and residence hall policies and procedures.
• Conducted weekly area meetings to discuss inclusive and intentional programmatic efforts, student concerns and facility issues.
• Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the organization.
• Developed comprehensive training programs for new hires, ensuring quick integration into the team.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Maintained general operation of residence halls and communication with custodial staff.
• Implemented departmental community planning efforts through student development models and participated in creation and implementation of professional development and training opportunities.
• Boosted employee morale with regular recognition of achievements and personalized feedback.
• Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
• Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
• Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
• Established personal contact with students to adequately address student needs and concerns by remaining visible, approachable and active in halls.
• Managed administrative, facility and programmatic functions for residential communities.
• Facilitated delivery of intentional educational and social programming for residence hall and campus communities.
• Maintained personal contact with residents to address needs and concerns by conducting weekly office hours and communicating via email and telephone.
• Improved team performance by implementing efficient scheduling and resource allocation strategies.
• Mentored resident assistants for advisement on programming and community development efforts.
• Conducted weekly area staff meetings to communicate information concerning residents, programming, administrative matters, staff development and other relevant issues.
• Advised, counseled, and provided support to students in aspects of personal and academic pursuits.
• Coordinated social, educational, spiritual, and community development programming activities.
• Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
• Harmonized efforts of different teams to ensure smooth operations during peak hours and special events.
• Reduced employee turnover by fostering supportive and inclusive work environment.

• Graduate position managing 280-bed, single gender First Year Experience Hall
• Selected, trained, supervised and evaluated 8 resident advisors, 7 desk staff and security staff paraprofessionals
• Conducted discipline conferences, imposed educational sanctions and utilized behavioral agreements
• Directed program efforts using the Wellness Model in conjunction with co-developed Freshmen Model
• Advised Hall Council and monitored hall funds
• Reported on facilities/building maintenance
• Established open communication channels between residents, staff, and administration to address concerns promptly and effectively.
• Supervised student employees and provided feedback on performance.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Promoted culture of respect and understanding among students.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Provided crisis management and intervention during emergency situations.
• Enforced policies and safety standards through building and room rounds.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Responded to student inquiries and concerns, offering support and guidance.
• Developed, implemented and monitored residential policies and procedures.
• Collaborated with residential team to maximize effective and efficient operations.
• Monitored student behavior and responded to disciplinary issues in accordance with established policies.
• Helped develop and implement programs to foster community growth and development.
• Facilitated smooth transition of new students into residential program.
• Mentored and coached students to foster positive relationships and encourage successful academic achievement.
• Developed and enforced safety policies and procedures to drive safety and well-being of students.
• Assisted in recruitment and selection of student leaders.
• Oversaw the recruitment process for new resident assistants, ensuring proper training and support for their roles.
• Evaluated resident assistant performance regularly, offering constructive feedback and guidance for continuous improvement.
• Strengthened campus partnerships by collaborating with various departments to enhance the overall residential experience.
• Developed comprehensive training programs for resident assistants, promoting professional growth and improved job performance.
• Served as a liaison between residents and facilities management staff to ensure prompt resolution of maintenance requests or concerns.
• Organized large-scale events such as orientation sessions or open houses for prospective students and their families.
• Assisted in crisis management situations by providing support, resources, and appropriate referrals when necessary.
• Coordinated move-in/move-out processes smoothly, ensuring seamless transitions for both incoming and outgoing residents.
• Enhanced resident satisfaction by implementing creative programming and fostering a strong sense of community.
• Improved facility management through regular inspections, maintenance coordination, and timely response to issues.
• Created a welcoming and inclusive atmosphere by fostering strong relationships among residents, staff, and the broader campus community.
• Implemented conflict resolution strategies to mediate disputes among residents, resulting in a harmonious living environment.
• Promoted diversity and inclusion through targeted programming and educational opportunities for residents.
• Collaborated with other staff members for successful event planning, team building, and student engagement initiatives.
• Provided guidance on academic success strategies, leading to increased retention rates among residents.

• Faculty and training experience
• Faculty, National Housing Training Institute, June 2018, Michigan State University
• Led session on Personal Growth and Development
• Mentored/Coached cluster group
• Faculty, Mid-Level Manager Institute, June 2015, University of Michigan-Flint
• Led session on Professional Development and Navigating Job Searches
• Mentored/Coached cluster group
• ACUHO-I Professional Standards Institute, 2015; approved for peer review visits
• Gallup Certified Strengths Educator, 2010-present
• Consultant for leadership and organization training
• University of South Florida, January 2003
• University of Wisconsin Oshkosh, April 2001
• Myers-Briggs Type Indicator (MBTI) Facilitator/Instructor, 2002-present
• Led company division-wide staff development retreat, January 2000
• Coordinated educational sessions and team builders
• Cohort member, New Chief Housing Officers Institute, January 1999, Pingree Park, CO
• Cohort member, National Housing Training Institute (NHTI), June 1997, University of Florida, Gainesville, FL
• Developed and led staff training seminars and coordinated schedule for events over twenty-nine (29) years
• Developed syllabi, curriculum, special assignments and projects as well as organized guest lecturers
• ELAD 680V Independent Study in Educational Leadership, Arkansas State University, 2009-2012
• SDS 3480 Student Development in a University Setting, University of Florida, 2002-2008
• Leadership Elective/pass-fail, Kettering University, 1998-2002
• GUI 450 Seminar in Personnel Services, Murray State University, 1994-1998
• Delivered nine (9) keynote addresses between 1993 and 2016