Julie Ann Lola Reed
JBER,Alaska
Summary
Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life. Developed sales and customer service skills in retail environment, focusing on understanding customer needs and providing tailored solutions. Transitioning to new field to leverage abilities in product knowledge, communication, and client relations. Aiming to bring these transferrable skills to new and challenging role. Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
WellSky
11.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Contractors Sale/ Office Administrator I
SBS Builder Supply
09.2023 - Current
- The primary role of my job as Contractor's Lumber Yard Associate is to function as the customer support representative in all related yard activities. You will collaborate with colleagues to maintain the lumberyard and to helping customers find the products they need,
- A contractor lumber sale is a sale of lumber and sale materials. This is considered a non-retail sale because it involves a substantial amount of construction work, such as the installation of roofing, siding, or insulation.
Hotel Front Desk Supervisor
Alyeska Resort
06.2021 - 09.2023
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Hotel Front Desk Supervisor
Hilton
03.2017 - 09.2021
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
Caregiver
Private Home Services
10.2015 - 02.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
GED -
Thurgood Marshall
San Francisco, CA05.2003
GED -
JOHN ADAMS CITY COLLEGE
1860 Hayes St, San Francisco, CA 9411708.2002
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Customer service
- Multitasking and organization
- Team leadership
- Handling escalations
- Issue resolution
- Sales support
- Complaint handling
- Quality assurance
- Call center operations
- Expertise in sales
- Policy enforcement
- Workflow coordination
- Account management
With 10 years of experience in management, I possess a bubbly personality and the positive attitude, ensuring I get along with my colleagues and prioritize customer satisfaction I have deleloped strong skills in time management, computer proficiency, attention to detail, communication, organization, adaptability, problem-solving, customer service, and confidentiality to deliver exceptional results With a decade of managerial experience I have honed my leadership skills, fastering a collaborative work environment Additionally, I am multilingual, speaking five languages fluently
Certification
- First Aid Certification - American Heart Association.
Languages
Spanish
Professional Working
TAGALOG
Native or Bilingual
BISAYA
Native or Bilingual
ILUKANO
Native or Bilingual
English
Elementary
Timeline
Caregiver
WellSky
11.2024 - Current
Contractors Sale/ Office Administrator I
SBS Builder Supply
09.2023 - Current
Hotel Front Desk Supervisor
Alyeska Resort
06.2021 - 09.2023
Hotel Front Desk Supervisor
Hilton
03.2017 - 09.2021
Caregiver
Private Home Services
10.2015 - 02.2017
GED -
Thurgood Marshall
GED -
JOHN ADAMS CITY COLLEGE
- First Aid Certification - American Heart Association.
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