Julie B. BRADBURY
Organizational Leader
Abilene,United States
Summary
Organizational Leader with history of meeting company goals utilizing consistent and systematic practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Dedicated professional experienced in handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.
Overview
12
12
years of professional experience
Work History
Health Advocate Concierge
Blue Cross Blue Shield
Abilene, TX
02.2022 - Current
- Resolves problems related to benefits, eligibility and claims.
- Handles more than 10 daily inbound calls from health plan customers.
- Provides information such as copay and premium details, pre-approval procedures and available products.
Permanency Case Manager
2Ngage
Abilene, TX
08.2020 - 11.2020
- Managed normal caseload for foster care system to provide comprehensive, community-based care.
- Collaborated with several external agencies to meet transitional needs of clients.
- Developed positive relationships with parents and foster parents to encourage strong communication and encourage active involvement for client growth.
- Attended court hearing on the behalf of the foster child.
Elderly Caregiver
Home Health Care
Abilene, TX
05.2019 - 08.2020
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments and shopping trips.
Crisis Clinician
Southeast Health Group
La Junta, Co.
01.2015 - 04.2019
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Case Manager
Otero County Department Of Human Services
La Junta, Co.
08.2008 - 12.2014
- Helped patients receive appropriate, high-quality care with reasonable results.
- Evaluated treatment plans against individual goals and healthcare standards.
- Educated clients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Managed caseload of 90 clients in eldercare system to provide comprehensive, community-based care to help clients stay at home for as long as possible.
Education
Master of Science - Organizational Leadership
CSU Global
Aurora, CO12.2013
Bachelor of Arts - English
Indiana University East
Richmond, IN05.2008
Skills
- Data Entry
- Microsoft Office
- Problem Resolution
- Customer Satisfaction
- Health and Safety
- Strategic Planning
- Active Listening Skills
- Intake Interview
- Information Management
- Crisis Prevention Intervention
Additional Information
- Member of the DAR
- Maintained high GPA while in school
- Dedicated and Organized
- Holding a current Insurance License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Health Advocate Concierge
Blue Cross Blue Shield
02.2022 - Current
Permanency Case Manager
2Ngage
08.2020 - 11.2020
Elderly Caregiver
Home Health Care
05.2019 - 08.2020
Crisis Clinician
Southeast Health Group
01.2015 - 04.2019
Case Manager
Otero County Department Of Human Services
08.2008 - 12.2014
Master of Science - Organizational Leadership
CSU Global
Bachelor of Arts - English
Indiana University East
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