Julie E Page

• Assisted customers with purchases, ensuring a positive shopping experience.
• Operated cash register efficiently, handling transactions accurately.
• Maintained cleanliness and organization of checkout area for customer convenience.
• Collaborated with team members to streamline service delivery during peak hours.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume calls while maintaining a positive customer experience.
• Collaborated with team members to streamline processes and enhance service delivery.
• Trained new representatives on company policies and customer service best practices.

• Developed solutions for recurring issues, reducing call volume by implementing preventative measures.
• Led initiatives to optimize workflow, resulting in improved response times and enhanced team performance.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Improved resolution time with effective problem-solving for customer complaints.

• Processed and organized documents to ensure efficient workflow and compliance with company policies.
• Maintained accurate records using electronic filing systems, enhancing retrieval speed and reducing errors.
• Coordinated communication between departments to streamline operations and improve interdepartmental collaboration.
• Trained new staff on administrative procedures, fostering a knowledgeable and capable team environment.
• worked in special area adding tax payments a doc. balance, fi;ing ., tenkey, special research, and dad 10 people under me doing research.

customer service, answering 40 button phone , filimg . typing, setting appointments