JULIE ELLEN BABILON

Lower Burrell,PA

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.

Leo Rosten

Summary

Adventurous Corporate Travel Counselor with 15+ years of experience in assisting corporate business customers, both individuals, and groups, with accommodation and travel plans. Reliable employee experienced in coordinating operational activities with management teams to ensure alignment with service standards. Driven to provide excellent customer service through an in depth understanding of customer prospects and loyalty.

Overview

years of professional experience

Work History

SPECIALIZED CORPORATE TRAVEL COUNSELOR

American Express Global Business Travel

02.2008 - Current

Respond positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete transaction at point of sale
Complete any service requests and sell related products such as car hire, hotels & transfers; focus on VIP corporate clients
Make customer aware of their company travel policy, and communicate this to ensure adherence
Complete after call work, finalizing traveler's itinerary
Understand customers’ needs to propose best alternatives in pricing/routing
Provide Business Travel services; planning of itineraries, making reservations, ticketing for international markets
Provide specialized expertise, training and process/project leadership to enhance team’s overall level of service
Provide personalized support and advice to travelers and travel arrangers with focus on VIP through individual relationships and deep function knowledge (e.g., destinations, air carriers, consolidators/wholesalers), often proactively researching and counseling on best options
Monitor and report on quality of team’s travel support (e.g., monitor reservations for accuracy, consistency, policy adherence and preferred rates)
Identify and lead initiatives to improve quality of travel support
Train team members on new processes, technology and approaches to enhance quality of travel support
Liaise with cell leadership to identify and address service related issues; provide feedback to team leadership as appropriate
Follow up on accounting issues
Assist team/cell leaders with other special initiatives as appropriate
Deep knowledge of travel processes, systems and strategies; extensive knowledge of geography
Proficiency in GDS (Apollo) and Windows applications
Strong customer service orientation; superior written and verbal communication skills

Education

ASSOCIATE OF SCIENCE - TOURISM AND TRAVEL MANAGEMENT

ICM SCHOOL OFBUSINESS

ASSOCIATE OF SCIENCE - undefined

VETERINARY TECHNOLOGY, VET TECH INSTITUTE

Skills

Active Listening
Business/Data Analysis
Business Travel Consultant
Commitment to Customer Service
Coordination
Critical Thinking
Customer Relations
Driving Results
Escalation Resolution

Excellent Customer Service Skills
GDS - Apollo
Logistical Planning & Coordination
Microsoft Office Word – Microsoft Office Excel – Microsoft Office PowerPoint 2007 – Outlook - Internet
Multi Task Oriented
Salesforce proficiency
Team Orientation
VIP/Concierge Management
VIP Customer Service

Timeline

SPECIALIZED CORPORATE TRAVEL COUNSELOR - American Express Global Business Travel

02.2008 - Current

ICM SCHOOL OFBUSINESS - ASSOCIATE OF SCIENCE, TOURISM AND TRAVEL MANAGEMENT

VETERINARY TECHNOLOGY, VET TECH INSTITUTE - ASSOCIATE OF SCIENCE,

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