Julie Anne Gottschalk
Waunakee,WI
Summary
Customer service and hospitality professional with a diverse background spanning over 25 years. Adept at building relationships, office management, and cross-functional collaboration. Recognized for reliability, adaptability, and outstanding interpersonal skills. Committed to contributing to team success and achieving organizational objectives.
Overview
27
27
years of professional experience
Work History
Guest Relations and Dining Service
Shangri-La Springs
Bonita Springs, FL
03.2023 - 06.2025
- Cultivated a memorable dining experience for resort guests and visitors at Harvest & Wisdom, a certified organic, farm-to-table restaurant at Shangri-La Springs, aligning with the property’s focus on wellness and environmental sustainability.
- Communicated an in-depth understanding of the menu, including fresh ingredients sourced from the 4 acre on-site organic gardens, to support guest wellness journeys. Educated customers on farm-to-table culinary concepts and their connection to the property’s mission.
- Delivered exceptional guest service within a multi-faceted historic property, catering to diverse client needs and making customers feel valued from the moment they walked in, building rapport and loyalty through friendly, personalized interaction.
- Collaborated closely with the culinary team to provide seamless service. Maintained knowledge of natural wines, organic ingredients, and wellness-focused dietary accommodations to better serve guests with specific health and dietary needs.
- Recognized for excellence in customer service and nominated for the Lee County 2024 E-Awards.
Adventure Prep Coordinator
Natural Habitat Adventures
Boulder, CO
11.2018 - 03.2020
- Managed daily traveler rosters for the Guest Communications department, preparing and mailing materials for upcoming nature travel expeditions.
- Sent out hundreds of packages monthly, including preliminary trip information, travel gear, and welcome gifts, documenting all tasks in company's client database to ensure accurate records.
- Monitored inventory levels, coordinating with gear specialist to maintain adequate supply of gifts.
- Suggested improvements to increase department efficiency, while researching eco-friendly options and participating in conservation initiatives.
Office Manager
Wolff Child Psychology
Denver, CO
02.2016 - 06.2018
- Managed daily office operations and logistics for a family and child psychology practice specializing in diagnostic evaluations and therapy.
- Coordinated the schedules of 7 clinicians and ensured confidentiality with sensitive patient information. Conducted initial client phone intakes; acted as liaison between families, teachers, clinicians and other healthcare professionals.
- Handled client payments and monitored monthly payment plans. Maintained office equipment and filing systems. Oversaw inventory activities, including ordering and receiving of assessment tools and protocols, office supplies, and food and drinks.
Volunteer Coordinator and Executive Assistant
American Museum of Western Art Anschutz Collection
Denver, CO
09.2011 - 07.2013
- Recruited, trained, and managed a team of 10 volunteer docents for museum operations.
- Assisted with the development of the museum's website and coordinated weekly public tours. Oversaw daily communications and correspondence, including ticket sales and refunds. Managed book sales and ensured accurate financial transactions.
- Supported Museum Director, Deputy Director, Curator, Operations Manager, and legal team in various tasks. Maintained and updated museum files to ensure easy access and accuracy.
Family Services Specialist
All-States/All-Veterans Funeral & Cremation
Wheat Ridge, CO
03.2009 - 09.2011
- Organized funerals, memorial services, and cremation arrangements for bereaved families, as well as burials at Fort Logan National Cemetery for veterans and their spouses. Provided guidance, compassion, and grief counseling to family members.
- Gathered statistical information for death certificates and filed compulsory documents with the county. Advised and assisted clients purchasing pre-need funeral insurance policies.
- Managed the Westminster branch office location, including all daily opening and closing duties.
Assistant to the Director/Administrative Assistant
Boulder Small Business Development Center
Boulder, CO
07.2008 - 12.2008
- Juggled administrative, marketing, and client services in a fast-paced environment. Matched small business owners with appropriate small business counselors, and tracked their progress.
- Assisted the Director with special events and projects. Coordinated workshops, including scheduling, media announcements, registrations, conference room set-up and clean-up. Responsible for updating website content and creating a monthly e-newsletter for 2,000+ subscribers.
Executive Assistant/Volunteer Coordinator/Public Relations
Boulder Chamber Orchestra / Velvet Seat / Earthnet
Boulder, CO
09.2005 - 04.2006
- Streamlined CEO’s schedule and paperwork for his three companies.
- Responsible for ongoing audience development for the Boulder Chamber Orchestra. Managed public relations and marketing efforts, including flyer distribution and submission of press communications to local news media for upcoming concerts.
- Coordinated volunteers for concert events. Collaborated with corporate sponsors to secure in-kind donation for events. Oversaw box office operations, including sales and ticketing management.
Guest Services Representative
Mountain Resorts
Steamboat Springs, CO
12.2001 - 05.2004
- Greeted owners and guests upon arrival and checked them into vacation rental units for a large property management company. Coordinated with housekeeping to ensure room readiness for arrivals.
- Utilized strong customer service and problem-solving skills in dealing with a variety of clients.
- Coordinated and provided transportation for guests staying at over 20 different properties managed by Mountain Resorts.
Assistant Director of Operations/Director of Communications
HVS International
Boulder, CO
08.1998 - 06.2001
- Organized internal communications within the Technology Strategies division of HVS, a global hotel consulting and appraisal firm.
- Managed the sales database for Boulder office, executing research and marketing initiatives. Delivered comprehensive office support for over 20 associates, enhancing operational efficiency.
- Assisted Director of Operations with special projects to drive strategic goals.
Education
Florida Licensed Realtor - Real Estate Sales Associate
Larson Educational Services
Fort Myers, FL06-2023
Certified Massage Therapist - 1,000 Hour Massage Therapy Program
Boulder College of Massage Therapy
Boulder, CO06-2008
Bachelor of Arts - Cross-Cultural Communication, Psychology Minor
Carroll University
Waukesha, WI05-1996
New Cultural Experiences Program - Junior Year Study Abroad
University of Nottingham
England06-1995
Skills
- Customer service and communication
- Office management
- Relationship building
- Volunteer coordination
- Teamwork and collaboration
- Marketing events and public relations
- Multitasking abilities
- Training and mentoring
Accomplishments
- Nominated for the 2024 E-Awards, which recognizes outstanding customer service provided by hospitality professionals in Lee County, Florida
Affiliations
- Volunteered as a counselor for the Boulder Rape Crisis Team’s 24-hour crisis hotline.
- Passionate about holistic health and wellness, nature, travel, music, and animals.
- Hobbies include playing ukulele, yoga, biking, paddle boarding, and photography.
Timeline
Guest Relations and Dining Service
Shangri-La Springs
03.2023 - 06.2025
Adventure Prep Coordinator
Natural Habitat Adventures
11.2018 - 03.2020
Office Manager
Wolff Child Psychology
02.2016 - 06.2018
Volunteer Coordinator and Executive Assistant
American Museum of Western Art Anschutz Collection
09.2011 - 07.2013
Family Services Specialist
All-States/All-Veterans Funeral & Cremation
03.2009 - 09.2011
Assistant to the Director/Administrative Assistant
Boulder Small Business Development Center
07.2008 - 12.2008
Executive Assistant/Volunteer Coordinator/Public Relations
Boulder Chamber Orchestra / Velvet Seat / Earthnet
09.2005 - 04.2006
Guest Services Representative
Mountain Resorts
12.2001 - 05.2004
Assistant Director of Operations/Director of Communications
HVS International
08.1998 - 06.2001
Florida Licensed Realtor - Real Estate Sales Associate
Larson Educational Services
Certified Massage Therapist - 1,000 Hour Massage Therapy Program
Boulder College of Massage Therapy
Bachelor of Arts - Cross-Cultural Communication, Psychology Minor
Carroll University
New Cultural Experiences Program - Junior Year Study Abroad
University of Nottingham
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