Julie K. Elmore

Employee Relations

• Acts as primary brand culture ambassador and advocate for the team
• Creates monthly and flex surveys to gather insight from employees about their satisfaction
• Engages on all feedback received and sorts feedback for leadership team's review and discussion
• Supports all direct team needs with supplies and needed materials for work
• Supports mediation and conflict resolution within 1-to-1 or small group dynamics
• Increased overall employee satisfaction by 22% between 2019 and 2022 by taking in feedback and creating actionable initiatives

Human Resources

• Owns/Chairs Equality & Ethics Committee work
• Supports HR and DEI initiatives
• Supports roll out and creation of development training for the team including leadership training for management team
• Stays up to date with industry best practices and People/HR trends

People Operations and Engagement

• Provide IT/dev support for team as needed
• Organize and/or support team celebrations, recognition, company events; facilitated off-site company incentive trip to Hawaii in 2022
• Supports and drives company culture and values alignment
• Management of downtown office space and relationships with the building and vendors

Recruiting and On-boarding

• Responsible for recruiting and vetting candidates
• Collaborates with hiring managers to ensure sourcing of best candidates
• Coaches hiring managers through best practices and adherence to employment laws and regulations
• Onboards all new hires through paperwork and introduction to company culture
  

• Oversight of all customer touchpoints including emails, chats, phone calls, texts, social media messages/comments, Amazon support, tracking reports
• Provided and maintained resources for the execution of all support, i.e. ‘CS Guidebook’
• Ensured quality assurance through consistent auditing process
• Oversaw all daily operations tasks related to the customer experience
• Directly managed third party provider and their team working on Tipsy Elves account
• Hired, trained, scheduled, and provided direct leadership of 50-60 Customer Service team members per holiday season
• Communicated relevant observations to other departments within the company
• Created and maintained annual operating budget for all CS operations

During my time at Front Porch Pops, I also acted as an interim Kitchen Manager, Social Media Coordinator, and Project Manager.