Summary
Overview
Work History
Skills
Community Service
Timeline
Generic

Julie Bragg

Pinckney,MI

Summary

Forward-thinking leader offering experience in overseeing operations, driving business strategy, and creating a customer-centric environment. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with a track record of successful communication, client relationship building, and achievement of goals.

Overview

22
22
years of professional experience

Work History

Office Coordinator

IHA / Trinity Health
Ann Arbor, MI
08.2021 - Current
  • Partnering with practice manager for multiple office locations
  • Executes current job requirements expected of an Office Coordinator
  • In addition, supported the Practice Manager to transition of a new role by continuously learning of responsibilities, and supporting and executing of essential job functions of a Practice Manager
  • Reassure exemplary care is provided to our patients
  • Takes initiative to reach out to the patient to address any concerns or issues regarding care
  • Follow through with non-compliant patients
  • Support office with hiring and onboarding of new team members
  • Assist in supporting development and training plans while utilizing teams’ knowledge and experience to welcome new members to our practice
  • Encourage and support cross-training and growth within the team
  • Review monthly financial reporting in conjunction with preparing monthly variance reports to analyze and understand practice trends
  • Presented monthly to the Assistant Divisional Director
  • Support office in goals and CORE work plan
  • Communicate financial performance and results with providers and team
  • Look for root causes in areas not achieving goals, reintroduce workflows, and focus on behaviors to achieve change, and results
  • Responsible for reviewing monthly invoices and credit cards to ensure they are allocated to the correct cost centers
  • Coordinate schedule for 14 providers among multiple offices
  • Collaborate with team and providers to coordinate office schedule, hospital shared call schedule, and surgery schedule
  • Build and maintain templates within EPIC
  • Partner with providers to ensure productive schedules in addition to patient access
  • Drove revenue through the team
  • Developed and educated administrative team focusing on collections of co-pay and past due balances
  • Leading source in driving utilization of third party creditor to minimize past due balances within Trinity Healy.Partnered with providers to ensure adequate billing and coding is being followed to drive the gross margin of patient visits
  • Build and maintain trust by working with the team collaboratively
  • Encourage team dialogue, while valuing their feedback and ideas to help create a sense of ownership
  • Support and assist in the facilitation of monthly postpartum presentations offered through Trinity Health
  • Actively involved in the Divisional Safety Implementation Team
  • Focus on root causes on potential risk factors that may affect medical protocols and patient safety.

Manager of Operations

REI
Ann Arbor, MI
12.2019 - 08.2021
  • Responsible for achieving operational excellence of a $15.5 million location in processes involving customer service, omnichannel experiences, inventory management and flow, hiring and development, scheduling and payroll, and operational supply budgets
  • Managed and led the team through Covid Safe Operations
  • Educated team of necessary precautions and supported them in a time of unclearness
  • Adapted as necessary with hiring and onboarding due to Covid Safe restrictions
  • Utilized tools available to assure all candidates were still part of a personal onboarding process and experience
  • Responsible for leading growth in the Co-op of new members
  • Working with the team, educating, coaching, and discussing performance resulted in a 24-point growth
  • Supported initiative with a focus to drive brand credit cards
  • Educating, coaching, and monitoring performance resulting in meeting store goals
  • Supported growth, development, and promotion of Hard Good Sales Manager
  • Setting purposeful goals, with weekly follow-up conversations and feedback as a mentor
  • Developed team in creating an eccentric customer service attitude and environment
  • Working with a team of sales leads, able to develop, and execute service modules to enhance overall customer experience
  • Maintained operational spending to align with earnings to exceed profit goals
  • Led and supported safety initiatives within the location
  • Collaborated with team members across departments to build safety awareness
  • Developed team to execute monthly audits, discussed opportunities and discussed action plans
  • Implementation of monthly drills to build teams’ confidence and knowledge in emergency situations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.

District Manager

RGIS LLC
Troy, MI
04.2019 - 09.2019
  • Michigan Home Depot Travel team
  • Provide service for Key Account to provide reliable on-hand, and accurate inventory results
  • Created a new district through the realignment of markets
  • Orchestrated hiring, training, equipment management, and office setup
  • Managed operational process for execution of all Home Depot Inventory events
  • Responsible for delivering flawless execution of service to customers within the allotted time frame of contracts
  • Responsible for the district’s daily operational, and administrative functions including overall expenses, effective scheduling, maintaining supply cost to the budget, file and data management, employee safety, and reinforcing ethical conduct expectations
  • Managed logistic travel, transportation, and rooming accommodations for the travel team, while controlling expenses to drive gross margin profit
  • Develop a team by focusing on the operational process’, on hands training, and audit of work and efficiency
  • Actively coached team members to deliver operational excellence, to drive efficiency.
  • Built sales forecasts and schedules to reflect desired productivity targets.

General Manager

Banana Republic
Ann Arbor, MI
01.2009 - 04.2019
  • Global brand focused on delivering modern, covetable style for professional men and women
  • Responsible for daily operational functions of a $3.2 million retail environment
  • Including overall expenses, effective scheduling, maintaining supply cost to budget trends, executing corporate compliance audits, first point of contact for all Human Resource concerns, data integrity, and record management
  • Create quarterly detailed developmental plans for the leadership team
  • Focusing on specific skills, duties of responsibilities, resulting in above target for turnover, and an Employee Opinion Survey Score of 94%
  • Supported brand initiative to drive loyalty credit card program
  • Supported Michigan district to drive goals and performance through weekly and monthly performance calls
  • Mentored peers by providing performance feedback, offering training team to support driving individual store results, and supporting promotional events to drive credit card performance
  • Create quarterly detailed developmental plans for the leadership team
  • Focusing on specific skills, duties of responsibilities, and reassurance aligned with overall store objectives
  • Allowed for cross-training in all functional roles of the business for further growth and promotions
  • Delivered class format training for leaders within the district focusing on Growth Mindset to support company initiatives
  • Focused on behaviors and skills to help drive a team, and deal with ambiguity
  • Recognized globally across all Gap brands for volunteer efforts and participation.

General Manager

Kirkland Home
Troy, MI
07.2006 - 12.2008
  • Leader of the home décor
  • Represents a broad selection of distinctive merchandise including artwork, furniture, accessories, and seasonal décor
  • Reviewing operational processes and focusing on merchandising and customer service, successfully led the location from a negative comp sale to a record-high sale of $3.4 million
  • Evaluated staffing and made necessary personal changes
  • Further trained and developed team ensuring exceptional service that was consistent within the environment
  • Successfully cross-trained team members and developed leaders resulting in successful merchandising and presentation standards that exceeded company standards
  • Selected to participate in a panel of managers to discuss operational processes to run a more efficient and profitable business.

Branch Manager

Kinko’s-FedEx Office Solutions
Ann Arbor, MI
08.2002 - 07.2006
  • Responsible for a 24-hour production operation, customer satisfaction, hiring, scheduling, and development of personnel while managing supplies and machine printing costs resulting in a profitable branch
  • Drove commercial business in partnership with the Sales Manager by analyzing business printing needs and presenting print solutions for large businesses
  • Successfully gained and supported large accounts including Eastern Michigan University, Borders, University of Michigan, Pro-Quest, NSK, and Washtenaw County
  • Through intense training of team members, an inspection of print processes and detailed quality inspection ensure high customer satisfaction scores exceeding the company average
  • Through the FedEx acquisition, responsible for the training and development of all Branch Managers and team members in the Michigan / Ohio markets
  • Ensuring an effective shipping process while adhering to federal shipping regulations and maintaining profitability.

Skills

  • Office Administration
  • Project Coordination
  • Calendar Management
  • Strategic Planning
  • Vendor Relations
  • Operations Oversight
  • Human Resource Management
  • Compliance Monitoring
  • Workforce Development
  • Customer Relations
  • Sales Orientation
  • Decision Making
  • Budget Administration
  • Quality Assurance
  • Spreadsheet Management
  • Expense Reporting
  • Document Control
  • Appointment Scheduling
  • Workflow Optimization

Community Service

  • Boys and Girls Club of S.E. Michigan, Youth Mentor, Ypsilanti, MI, 2010, 2019
  • Faith in Action, Community Support, Chelsea, MI, 2011, 2022
  • Reaching Higher Leadership, Student Mentor, Hartland, MI, 2016, 2019

Timeline

Office Coordinator

IHA / Trinity Health
08.2021 - Current

Manager of Operations

REI
12.2019 - 08.2021

District Manager

RGIS LLC
04.2019 - 09.2019

General Manager

Banana Republic
01.2009 - 04.2019

General Manager

Kirkland Home
07.2006 - 12.2008

Branch Manager

Kinko’s-FedEx Office Solutions
08.2002 - 07.2006

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Julie Bragg