Summary
Overview
Work History
Education
Skills
Timeline
Generic
Julie A. Lee

Julie A. Lee

Portsmouth,VA

Summary

Successful in managing multiple projects simultaneously with efficiency in fast-paced, high-pressure environments. Adept leader, communicator, and educator engaging with diverse levels of management. Consistently surpassing personal and team objectives, demonstrating strong management and leadership capabilities. Possessing technical expertise, effective communication, and strong interpersonal skills. Collaborative team member driven, positive, attentive, and continuously learning and growing.

Overview

22
22
years of professional experience

Work History

Skilled Tradesman, Locksmith

Portsmouth Public Schools
08.2021 - 06.2025
  • Read and interpreted drawings, plans and specifications to complete projects accurately.
  • Performed minor wall and door repair.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
  • Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
  • Conducted thorough assessments of existing security measures during consultations, recommending appropriate upgrades to enhance protection levels.
  • Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.
  • Educated clients on proper lock usage techniques to reduce instances of damage or malfunction over time.
  • Cut new keys from code using specialized equipment when original keys were lost or unavailable.
  • Installed new door hardware such as locks, plates, and closers

Security Technician & Dispatcher

Tweeds Locksmith Inc.
11.2013 - 08.2021
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
  • Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.
  • Delivered comprehensive training sessions to fellow technicians, fostering a cohesive and knowledgeable team environment.
  • Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.
  • Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of up to 6 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Analyzed customer feedback and provided solutions to improve customer service.

Cleaner

Clean Team
04.2013 - 10.2013
  • Maintained Rental properties on a weekly basis for vacation homes in the Outer Banks area of NC.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Temporary Sales Associate

Lowes’ Home Improvement
02.2013 - 04.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Traffic Control Assistant

Spivey Rentals
04.2012 - 10.2012
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Department Manager/Key Holder

The Home Depot
09.2003 - 10.2011
  • Successfully drove new product lines to increase annual profits
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Education

Associate of Applied Science Degree - Computer Drafting & Design

ITT Technical Institute
Norfolk, VA

High School -

Great Bridge High School
Portsmouth, VA
01.1995

Skills

  • Proficient in Microsoft Word
  • Skilled in Microsoft Outlook communication tools
  • Excel proficiency
  • Proficient in Microsoft PowerPoint
  • Proven leadership and team management skills
  • Skilled in collaboration and workflow coordination
  • Independent achiever
  • Rapid skill acquisition
  • Versatile in dynamic environments
  • Effective educator

Timeline

Skilled Tradesman, Locksmith

Portsmouth Public Schools
08.2021 - 06.2025

Security Technician & Dispatcher

Tweeds Locksmith Inc.
11.2013 - 08.2021

Cleaner

Clean Team
04.2013 - 10.2013

Temporary Sales Associate

Lowes’ Home Improvement
02.2013 - 04.2013

Traffic Control Assistant

Spivey Rentals
04.2012 - 10.2012

Department Manager/Key Holder

The Home Depot
09.2003 - 10.2011

Associate of Applied Science Degree - Computer Drafting & Design

ITT Technical Institute

High School -

Great Bridge High School

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