Juliemay Peralta
Lahaina,USA
Summary
Experienced Front Desk Staff with a demonstrated history of working in the hospitality industry. Skilled in Banking, Sales, Management, Front Office, and Notary. Strong administrative professional with a Associate's degree focused in Business Administration and Management, Graduate at Chaminade University of Honolulu.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Hilton Grand Vacations
Lahaina, HI
03.2025 - Current
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational standards.
- Implemented efficiency enhancements in reservation systems, improving response times for guest inquiries.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests promptly and effectively.
Lead Team Coordinator
Gucci
Wailea, HI
05.2023 - Current
- Facilitate store transfer requests, charge sends, and product inquiries
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information
- Inventory Assist the sales staff in pulling different styles and sizes from stock; Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.
Sales Specialist
Louis Vuitton
Lahaina, HI
09.2016 - 05.2023
- Engaged customers built connections to drive long-term sales
- Schedule and confirm appointments with clients
- Create, maintain, and enter information into databases
Front Desk Agent
Marriott Maui Ocean Club
Lahaina, HI
02.2020 - 06.2022
- Managed guest reservations and room assignments
- Complete Front Desk daily checklist
- Provide exceptional customer service to owners/guests
General Accountant
Westin Resort & Spa
Lahaina, HI
03.2019 - 03.2020
- Executed task related to accounts payable, accounts receivable, financial statement preparation and cash flow analysis
Customer Banking Representative
Bank of Hawaii
Lahaina, HI
05.2013 - 02.2019
- Complied with applicable banking laws and regulations
- Followed company security and operational procedures
Front Desk Agent
Napili Surf
Lahaina, HI
08.2013 - 11.2015
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational standards.
- Implemented efficiency enhancements in reservation systems, improving response times for guest inquiries.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests promptly and effectively.
Education
Associate of Arts - Business Management
Chaminade University of Honolulu
05.2017
Skills
- Ability to stay calm under pressure
- Strong computer skills
- Interpersonal Communication/Written
- Excellent customer service
- Organized and detailed oriented
Language
Able to speak, read and write in Filipino (Tagalog and Ilokano dialects)
AWARDS
Top Sales Performer, Small Branch Category 2017
Timeline
Front Office Manager
Hilton Grand Vacations
03.2025 - Current
Lead Team Coordinator
Gucci
05.2023 - Current
Front Desk Agent
Marriott Maui Ocean Club
02.2020 - 06.2022
General Accountant
Westin Resort & Spa
03.2019 - 03.2020
Sales Specialist
Louis Vuitton
09.2016 - 05.2023
Front Desk Agent
Napili Surf
08.2013 - 11.2015
Customer Banking Representative
Bank of Hawaii
05.2013 - 02.2019
Associate of Arts - Business Management
Chaminade University of Honolulu