Julien Bertrand
Tampa,FL
Summary
Adept at enhancing customer experiences and sales, my tenure at Ralph Lauren showcased my ability to elevate brand loyalty and customer satisfaction. With a knack for effective communication and tech-savviness, I excel in customer engagement and relationship building, contributing to significant growth in foot traffic and conversion rates.
Reliable and upbeat athlete sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Retail Brand Ambassador
Ralph Lauren
04.2024 - Current
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Supported loss prevention efforts, adhering to store policies and promptly reporting any suspicious activities or incidents.
- Improved store sales through effective visual merchandising and product placement strategies.
- Assisted in implementing marketing initiatives, leading to increased foot traffic and higher conversion rates at stores visited by prospective clients.
- Contributed to the success of promotional events, effectively engaging customers and driving sales growth.
- Served as a liaison between the brand and retail partners, strengthening relationships to ensure mutual success in sales and customer satisfaction.
- Handled customer inquiries efficiently, resolving issues promptly to maintain high levels of satisfaction and loyalty.
- Enhanced brand awareness by organizing in-store demonstrations and sharing product knowledge with customers.
- Promoted cross-selling opportunities by identifying complementary items that would enhance the overall shopping experience for customers.
- Built strong relationships with customers by consistently delivering exceptional service and support.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Front End Associate
Stop & Shop
02.2024 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Athlete Sales Associate
Nike Factory Store
09.2023 - 12.2023
- Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
- Assisted customers in setting up and using fitness equipment, ensuring they had a positive experience with the products.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to high satisfaction ratings.
- Stayed informed on industry trends and new products, enabling effective communication with customers about cutting-edge athletic gear.
- Developed strong relationships with clients, resulting in repeat business and increased customer loyalty.
- Boosted sales through effective up-selling and cross-selling techniques, tailoring suggestions to individual customer needs.
- Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for each customer.
- Handled merchandise returns and exchanges efficiently, maintaining positive relationships with customers during potentially challenging interactions.
- Offered expert advice on athletic gear maintenance and care, prolonging the lifespan of customer purchases and fostering trust through shared knowledge.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Processed customer payments and bagged items to complete buying experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
GES
Petco
07.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Cashier
Ben & Jerry's
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Winn Dixie Supermarket
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cook
Wingstop
10.2020 - 02.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Education
Associate Degree - Cybersecurity
University of Phoenix
Tempe, AZ01.2026
High School Diploma -
King High School
Tampa, FL05.2022
Skills
- Reliability and punctuality
- Exceptional communication
- Goal-oriented mindset
- Cash handling proficiency
- Tech-savviness
- Customer Service
- Customer Relationship Building
- Effective communicator
- Customer Engagement
- Data-driven decision-making
- Conflict resolution techniques
- Teamwork and Collaboration
Timeline
Retail Brand Ambassador
Ralph Lauren
04.2024 - Current
Front End Associate
Stop & Shop
02.2024 - 03.2024
Athlete Sales Associate
Nike Factory Store
09.2023 - 12.2023
GES
Petco
07.2023 - 09.2023
Cashier
Ben & Jerry's
01.2023 - 07.2023
Cashier
Winn Dixie Supermarket
11.2021 - 02.2022
Cook
Wingstop
10.2020 - 02.2021
Associate Degree - Cybersecurity
University of Phoenix
High School Diploma -
King High School