Julien Ekoto Ekoto
Fort Gregg-Adams,VA
Summary
I am an enthusiastic individual with a strong desire to work for an organization that positively impacts people's lives. While completing my degree, I gained valuable work experience as a team player through my hard work, attention to detail, and excellent organizational skills. I have a clear understanding of the responsibilities associated with various tasks and possess the skills necessary to tackle them successfully. My motivation to learn, grow, and excel is high. Additionally, I have strong problem-solving and interpersonal skills that enable me to handle any challenges that may arise. I am seeking a challenging opportunity to apply my skills and experience effectively.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Specialist
The Home Depot Inc
09.2021 - Current
- Cooperates with other associates to complete tasks like supporting the Customers' First Priority
Explains the steps needed to complete projects and the products required and suggests related services or items outside the department that customers may need.
-Ensures that the paperwork or customer contact information is readily available for the driver each time any potentially hazardous material(s) is included in a delivery.
-Asks open-ended questions and expresses interest in customer's projects to put the customer at ease and determine their needs and level of expertise.
-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Provided primary customer support to internal and external customers in a fast-paced environment. Fielded customer questions regarding available merchandise, sales, and current prices.
Achievements:
Employee of the month 4 times.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD12-2023
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL12-2022
Skills
- Sales Support
- Negotiation
- CRM Software
- Fast Learner
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Team Member Training
- Positive and Friendly
- Customer Support
- Work Prioritization
- Willingness to Lead
- Administrative Support
- Credit card processing
- Order Fulfillment
- Relationship Management
- Team performance
- Team task delegation
- Time Management
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Organizational Skills
- Team Collaboration
Accomplishments
Employee of the month 4 times.
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Adventure Travel
- Gym Workouts
- Music
- Volunteering
Timeline
Lead Customer Service Specialist
The Home Depot Inc
09.2021 - Current
Bachelor of Science - Business Administration
University of Maryland Global Campus
Associate of Arts - General Studies
Northwest Florida State College