Julien Le Tohic
Houston
Summary
Well traveled, multilingual bar and lounge manager who brings a friendly and outgoing nature, along with years of customer service and VIP management experience. I am highly organized and committed to building customer relations, providing high quality services, with a proven record of profitability, surpassing sales goals.
Overview
14
14
years of professional experience
Work History
Beverage and Nightlife Manager
Park House
01.2024 - Current
- Operational Management: Oversee daily operations of a Private Members only club, consisting of four individual bars.
- Inventory Control & Cost Management: Manage liquor inventory and supplier relationships, implementing effective cost-control measures that maintain targeted budget while enhancing product offerings.
- Staff Development & Training: Recruit, train and mentor bartenders, fostering a knowledgeable team through comprehensive training programs and SOP's that elevate service standards.
- Creative Menu Development: Create and innovate seasonal cocktail menus, incorporating current trends and guest preferences.
ASSISTANT GENERAL MANAGER (AGM)
CLIQUE HOSPITALITY
03.2022 - 01.2024
- Maintaining high standard customer service and VIP relationship
- Guest inquiries, complaints, and feedback
- Overseeing daily operations and ensuring exceptional guest experiences
- Collaborating with the General Manager to develop and implement strategic plans for business growth
- Inventory levels, order supplies, vendor relationships
- Enforcing policies/procedures for safety, health, and legal regulations
- Coordinating special events, promotions, and entertainment programs
- Assisting financial management, budgeting, forecasting, and cost control measures
DIRECTOR OF SPECIAL EVENTS
Alexander Steakhouse Group
01.2018 - 01.2020
- Event Sales and Planning: Led the sales and planning of private events, ensuring a seamless experience from initial inquiry to event execution.
- Networking & Business Development: Proactively networked with local businesses and organizations to generate leads and secure event bookings, strengthening the restaurant's presence in the community.
- Menu Development: Collaborated with the chef to design customized menus tailored to client's preferences, enhancing the dining experience and showcasing the restaurant's culinary excellence.
- Staff Training & Event Coordination: Trained staff on proper event procedures and service standards, ensuring exceptional service delivery and attention to detail during private events.
VIP Marketing Host
Wynn Resorts Las Vegas
01.2017 - 01.2018
- Client Development: Cultivated and maintained strong relationships with VIP clients, enhancing loyalty and driving repeat business through personalized service and attention to detail.
- Sales Expertise: Successfully sold nightclub packages, maximizing revenue opportunities while providing tailored experiences aligned with client expectations.
- Guest Management: Oversaw the seamless experience for VIP guests, ensuring exceptional service delivery during their visits and addressing any concerns promptly.
- Actively networked and and attended business related events to foster connections, enhance guest experience and stay up to date with current trends.
- Data-Driven Insights: Collected and analyzed guest preferences and feedback to personalize services and recommend curated experiences throughout the city of Las Vegas.
Bartender
Turmeric Bar & Lounge
01.2016 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Le Clafoutis Restaurant
01.2011 - 03.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased repeat customer numbers, creating a welcoming atmosphere and remembering regulars' favorite drinks.
Education
Mixology & Bartending -
ABC Bartending School
Norwalk, California01.2016
Certificate - Alcohol Awareness Card -
Las Vegas, NV01.2016
Associates of Arts - International Languages | Language Arts Education
CSN College of Southern Nevada
Las Vegas, NV01.2014
Skills
- Customer service
- Customer relationship
- Business development
- Business operations
- Leadership
- Event planning and coordination
- Team management
- Performance Improvement
- Budgeting and cost control strategies
- Safety and health protocols
- Communication
- Networking
- Operational management
- Inventory control
- Cost management
- Staff training
- Menu development
- Relationship building
- Vendor relations
- Attention to detail
- Time management
Languages
Spanish
Limited Working
French
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Beverage and Nightlife Manager
Park House
01.2024 - Current
ASSISTANT GENERAL MANAGER (AGM)
CLIQUE HOSPITALITY
03.2022 - 01.2024
DIRECTOR OF SPECIAL EVENTS
Alexander Steakhouse Group
01.2018 - 01.2020
VIP Marketing Host
Wynn Resorts Las Vegas
01.2017 - 01.2018
Bartender
Turmeric Bar & Lounge
01.2016 - 01.2017
Bartender
Le Clafoutis Restaurant
01.2011 - 03.2013
Certificate - Alcohol Awareness Card -
Associates of Arts - International Languages | Language Arts Education
CSN College of Southern Nevada
Mixology & Bartending -
ABC Bartending School
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