Julien Le Tohic
Houston
Summary
Well traveled, multilingual bar and lounge manager who brings a friendly and outgoing nature, along with years of customer service and VIP management experience. I am highly organized and committed to building customer relations, providing high quality services, with a proven record of profitability, surpassing sales goals.
Overview
14
14
years of professional experience
Work History
Beverage and Nightlife Manager
Park House
Houston, TX
01.2024 - Current
- Operational Management: Oversee daily operations of a Private Members only club, consisting of four individual bars.
- Inventory Control & Cost Management: Manage liquor inventory and supplier relationships, implementing effective cost-control measures that maintain targeted budget while enhancing product offerings.
- Staff Development & Training: Recruit, train and mentor bartenders, fostering a knowledgeable team through comprehensive training programs and SOP's that elevate service standards.
- Creative Menu Development: Create and innovate seasonal cocktail menus, incorporating current trends and guest preferences.
ASSISTANT GENERAL MANAGER (AGM)
CLIQUE HOSPITALITY
Las Vegas, NV
03.2022 - 01.2024
- Maintaining high standard customer service and VIP relationship
- Guest inquiries, complaints, and feedback
- Overseeing daily operations and ensuring exceptional guest experiences
- Collaborating with the General Manager to develop and implement strategic plans for business growth
- Inventory levels, order supplies, vendor relationships
- Enforcing policies/procedures for safety, health, and legal regulations
- Coordinating special events, promotions, and entertainment programs
- Assisting financial management, budgeting, forecasting, and cost control measures
DIRECTOR OF SPECIAL EVENTS
Alexander Steakhouse Group
Los Angeles, CA
01.2018 - 01.2020
- Event Sales and Planning: Led the sales and planning of private events, ensuring a seamless experience from initial inquiry to event execution.
- Networking & Business Development: Proactively networked with local businesses and organizations to generate leads and secure event bookings, strengthening the restaurant's presence in the community.
- Menu Development: Collaborated with the chef to design customized menus tailored to client's preferences, enhancing the dining experience and showcasing the restaurant's culinary excellence.
- Staff Training & Event Coordination: Trained staff on proper event procedures and service standards, ensuring exceptional service delivery and attention to detail during private events.
VIP Marketing Host
Wynn Resorts Las Vegas
Las Vegas, NV
01.2017 - 01.2018
- Client Development: Cultivated and maintained strong relationships with VIP clients, enhancing loyalty and driving repeat business through personalized service and attention to detail.
- Sales Expertise: Successfully sold nightclub packages, maximizing revenue opportunities while providing tailored experiences aligned with client expectations.
- Guest Management: Oversaw the seamless experience for VIP guests, ensuring exceptional service delivery during their visits and addressing any concerns promptly.
- Actively networked and and attended business related events to foster connections, enhance guest experience and stay up to date with current trends.
- Data-Driven Insights: Collected and analyzed guest preferences and feedback to personalize services and recommend curated experiences throughout the city of Las Vegas.
Bartender
Turmeric Bar & Lounge
Las Vegas, NV
01.2016 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Le Clafoutis Restaurant
Hollywood, CA
01.2011 - 03.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased repeat customer numbers, creating a welcoming atmosphere and remembering regulars' favorite drinks.
Education
Mixology & Bartending -
ABC Bartending School
Norwalk, California01.2016
Certificate - Alcohol Awareness Card -
Las Vegas, NV01.2016
Associates of Arts - International Languages | Language Arts Education
CSN College of Southern Nevada
Las Vegas, NV01.2014
Skills
- Customer service
- Customer relationship
- Business development
- Business operations
- Leadership
- Event planning and coordination
- Team management
- Performance Improvement
- Budgeting and cost control strategies
- Safety and health protocols
- Communication
- Networking
- Operational management
- Inventory control
- Cost management
- Staff training
- Menu development
- Relationship building
- Vendor relations
- Attention to detail
- Time management
Languages
Spanish
Limited Working
French
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Beverage and Nightlife Manager
Park House
01.2024 - Current
ASSISTANT GENERAL MANAGER (AGM)
CLIQUE HOSPITALITY
03.2022 - 01.2024
DIRECTOR OF SPECIAL EVENTS
Alexander Steakhouse Group
01.2018 - 01.2020
VIP Marketing Host
Wynn Resorts Las Vegas
01.2017 - 01.2018
Bartender
Turmeric Bar & Lounge
01.2016 - 01.2017
Bartender
Le Clafoutis Restaurant
01.2011 - 03.2013
Certificate - Alcohol Awareness Card -
Associates of Arts - International Languages | Language Arts Education
CSN College of Southern Nevada
Mixology & Bartending -
ABC Bartending School