Julien Pembleton
Tega Cay,US
Summary
I am a hardworking and passionate dynamic individual with proven expertise in staff management/leadership and customer service honed at Pet Supplies Plus Fort Mill. I have excelled in enhancing customer satisfaction and team collaboration, demonstrating exceptional communication and problem-solving. I am ready to exercise my previously mentioned skills as well as develop new ones in a different environment, and to expand my knowledge as well as help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Manager
Pet Supplies Plus Fort Mill
08.2020 - Current
- All aspects of running a successful store, including opening and closing procedures, recruitment, and banking, are well-understood.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Server
TWF Burgers
02.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Donut Maker
Duck Donuts
02.2022 - 09.2022
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Contributed to the overall success of the bakery by readily adapting to changes in recipes, procedures, or customer preferences.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
Education
High School -
Fort Mill High School
Fort Mill, SC08.2020
Skills
- Staff training/development
- Staff management
- Hiring and Training
- Teamwork and Collaboration
- Creative merchandising
- Time Management
- Decision-Making
- Problem Resolution
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Friendly, Positive Attitude
- Dependable and Responsible
- Flexible and Adaptable
- Critical Thinking
- Calm Under Pressure
- Organization and Time Management
- Customer service
- Computer Skills
- Operating a POS machine
- Cash handling
- Documentation and reporting
- Scheduling and Coordinating
Timeline
Server
TWF Burgers
02.2023 - 08.2024
Donut Maker
Duck Donuts
02.2022 - 09.2022
Manager
Pet Supplies Plus Fort Mill
08.2020 - Current
High School -
Fort Mill High School
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