Julien Raymond
New Orleans,LA
Summary
Motivated IT support enthusiast with hands-on experience in PC building, hardware troubleshooting, and software mastery. Currently completing a self-paced ED2GO boot camp through Delgado Community College, focused on networking and security fundamentals, and actively working toward CompTIA Network+ and Security+ certifications. Completed over 500 hours in courses such as CompTIA A+ and IT Fundamentals (ITF+), gaining a strong foundation in IT support, networking, and troubleshooting. Eager to leverage my skills in PC hardware, software applications, and network configuration to start my career in entry-level IT support roles while continuing my education and professional development.
Overview
15
15
years of professional experience
2
2
Certification
Work History
PC Building & Technical Support Consultant
Self-Directed | Friends & Family Assistance
02.2025 - Current
- Successfully built a custom desktop PC for personal use, selecting all components, assembling hardware, and troubleshooting post-build issues.
- Consulted with friends and family on hardware selection, PC upgrades, and troubleshooting, providing recommendations and step-by-step guidance for building and configuring systems.
- Helped diagnose and resolve hardware and software issues, including OS installations, device drivers, and performance optimization.
- Developed strong understanding of hardware compatibility, system upgrades, and troubleshooting.
Customer Service and Management Roles
Various Employers: Zea Rotisserie, BJ’s Restaurant & Brew House, Sherwin Williams, The Finish Line, and Others
01.2011 - 07.2025
- Provided high-quality customer service
- Managed shift operations and team coordination in high-volume settings, including handling customer inquiries and resolving guest issues
- Built strong communication skills and gained proficiency with a variety of software tools (POS, inventory management, order systems) across multiple industries.
- Trained staff on technical and software-related tasks, ensuring smooth day-to-day operations.
- Managed deliveries of materials and tools to job sites, prioritizing safety and punctuality
- Various Positions: Server, Bartender, Delivery Driver, Sales Associate, Valet
Education
ED2GO CompTIA Core Certifications -
Delgado Community College
New Orleans, LA11.2025
Associate of Applied Science - Process Technology
Baton Rouge Community College
Baton Rouge, LA05.2018
Skills
- PC Building & Hardware: Successfully built and configured a custom desktop PC from scratch Hands-on experience in selecting components, assembly, and troubleshooting hardware issues
- Operating Systems: Windows 10/11: System maintenance, troubleshooting, and network configuration Ubuntu Desktop & Server: Command-line management, system administration macOS & iOS: Basic troubleshooting and device management
- Networking: Knowledge of TCP/IP, DNS, DHCP, and router/switch configuration
- Virtualization: Experience with VirtualBox for virtual environments
- Software Tools: Proficient in Microsoft Office Suite (Specifically Word & Excel with familiarity in PowerPoint & Outlook)
- Diagnostic Tools: Familiar with Wireshark, Ping, and other networking tools
Certification
- CompTIA IT Fundamentals (ITF+)
- CompTIA A+ (Certified IT Technician)
- CompTIA Network+ (Expected: August - September 2025)
- CompTIA Security+ (Expected: November - December 2025)
ADDITIONAL INFORMATION
- Professional Development: Currently pursuing Network+ and Security+ certifications.
- Future Goals: Interested in further certifications in cybersecurity (Pentesting), AI, and coding (Python)
Timeline
PC Building & Technical Support Consultant
Self-Directed | Friends & Family Assistance
02.2025 - Current
Customer Service and Management Roles
Various Employers: Zea Rotisserie, BJ’s Restaurant & Brew House, Sherwin Williams, The Finish Line, and Others
01.2011 - 07.2025
ED2GO CompTIA Core Certifications -
Delgado Community College
Associate of Applied Science - Process Technology
Baton Rouge Community College
Similar Profiles
Prakriti LoharPrakriti Lohar
Personal Caregiver at NY Consumer Directed Personal Assistance Program .Personal Caregiver at NY Consumer Directed Personal Assistance Program .
Naomi BemnetNaomi Bemnet
Pet Sitter at Family, Family-Friends, Friends, NeighborsPet Sitter at Family, Family-Friends, Friends, Neighbors
Andrea CantrelAndrea Cantrel
Owner and Operator at Family and Friends Spa Services, DBA Family and Friends Massage SpaOwner and Operator at Family and Friends Spa Services, DBA Family and Friends Massage Spa
Dante GislesonDante Gisleson
QA Analyst at Testronic LabsQA Analyst at Testronic Labs
Yasmin SilvaYasmin Silva
Bartender at Lucy's Retired Surfer's Bar and RestaurantBartender at Lucy's Retired Surfer's Bar and Restaurant