Julien Solomon
Edison,NJ
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at La Neve's Restaurant and FedEx Ground, demonstrating critical thinking and teamwork. Achieved significant improvements in service delivery and operational efficiency, leveraging skills in heavy equipment operation and customer service to drive success.
Overview
8
8
years of professional experience
Work History
Food Server
La Neve's Restaraunt
03.2017 - 05.2019
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Shift Manager
Jersey Mike's Subs
08.2022 - 04.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Cook
Villa Pizza Clifton
06.2016 - 07.2017
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Package Handler
Fed Ex Ground
01.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Monitored outgoing packages for proper labels and accurate address information.
Package Handler
Ups
11.2022 - 12.2023
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
Demolition Worker
Family Business
05.2019 - 01.2023
- Loaded debris, rubble and hazardous material into correct collection containers.
- Operated heavy equipment and machines to break down masonry, drywall and brick.
- Identified ideal strategies for demolishing buildings and removing debris from structures based on work orders.
- Pulled out salvageable items before full structural demolition.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Placed roll-off dumpsters in optimal locations to collect bulk debris.
- Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
- Loaded and unloaded materials onto trucks and trailers.
Stock Associate
ShopRite
11.2021 - 07.2022
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
Education
High School Diploma -
Clifton High School
Clifton, NJ06.2021
Skills
- Critical Thinking
- Customer Experience
- Material Stacking
- Package Pickup and Delivery
- Package Preparation
- Package Loading
- Reading Comprehension
- Performance Goals
- Teamwork and Collaboration
- Package Scanning
- Demolition and Dismantling
- Active Listening
- Heavy Equipment Operation
- Materials Movement
- Time Management
- Heavy Lifting
- Train Employees
- Accurate Money Handling
- Manage Budgets
Quality Control
Food handling
Order Verification
Safe Food Handling
Dining area maintenance
Food presentation
Menu presentation
Languages
English
Native or Bilingual
Timeline
Package Handler
Ups
11.2022 - 12.2023
Shift Manager
Jersey Mike's Subs
08.2022 - 04.2023
Package Handler
Fed Ex Ground
01.2022 - Current
Stock Associate
ShopRite
11.2021 - 07.2022
Demolition Worker
Family Business
05.2019 - 01.2023
Food Server
La Neve's Restaraunt
03.2017 - 05.2019
Cook
Villa Pizza Clifton
06.2016 - 07.2017
High School Diploma -
Clifton High School