Julien De Paul W Lyons
Los Angeles,CA
Summary
Professional team member with leadership & management experience, extensive knowledge of spirits, wine, & beer, and an intuitive ability to engage with customers one-on-one. Effective, diligent, and passionate for delivering "guest-first," "client-centric" experiences while maintaining a high attention to detail, a solutions - pro perspective, and poise in time sensitive, demanding environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Earls Kitchen + Bar
09.2023 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivated staff to perform at peak efficiency and quality.
Beverage Manager
REDS - SIR CORP
10.2022 - 03.2023
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed all day-to-day operations within budgeted guidelines.
Server, Server Trainer
Craft Beer Market
11.2021 - 11.2022
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Bar Manager
Donnelly Group - Death & Taxes
05.2020 - 11.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender & Lounge Server
Montecito Restaurant
04.2019 - 03.2020
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Controlled food costs and managed inventory.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created new recipes, outlined steps and training staff on correct preparation.
Assistant Bar Manager
Chez's RestoBar And Lounge
09.2018 - 05.2019
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Server, Bartender, Trainer, Manager
Joey Restaurant Group
05.2015 - 09.2018
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Master of Arts - Journalism - New Media
Concordia University
MontrealBachelor of Arts - Economics & Political Geography
University Of British Columbia
Vancouver05.2015
Skills
- Team Leadership
- Training and Development
- Conflict Resolution
- Health Codes Compliance
- Wine and liquor knowledge
- Mixology expertise
- Budgeting
- Recipes and menu planning
- Scheduling
- Strategic planning
- Ordering Bar Supplies
- Sales
- Cash Handling
- Point of Sale Systems
Certification
- SMART SERVE - 221010973658
- Cicerone Certified Beer Server - Cicerone Certification Program.
- Customer Service Specialist Certification – National Restaurant Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Restaurant Manager
Earls Kitchen + Bar
09.2023 - Current
Beverage Manager
REDS - SIR CORP
10.2022 - 03.2023
Server, Server Trainer
Craft Beer Market
11.2021 - 11.2022
Bar Manager
Donnelly Group - Death & Taxes
05.2020 - 11.2021
Bartender & Lounge Server
Montecito Restaurant
04.2019 - 03.2020
Assistant Bar Manager
Chez's RestoBar And Lounge
09.2018 - 05.2019
Server, Bartender, Trainer, Manager
Joey Restaurant Group
05.2015 - 09.2018
Master of Arts - Journalism - New Media
Concordia University
Bachelor of Arts - Economics & Political Geography
University Of British Columbia
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