Summary
Overview
Work History
Education
Skills
Timeline
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Juliene Williams

Kenner ,LA

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Fiserv
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Telesales Representative

AT&T
10.2017 - 05.2019
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Utilized sales techniques to build customer interest and close sales.

Escalations Manager

AT&T
08.2015 - 10.2017
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.

Customer Service Representative

AT&T
07.2013 - 08.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

James Martin High School
Arlington, TX

Skills

  • Consultative Sales
  • Complaint Resolution
  • Report Generation
  • Information Security
  • Problem Resolution
  • Staff Training
  • Conflict Resolution
  • Administrative Support
  • Product Knowledge
  • Data Entry

Timeline

Customer Service Representative

Fiserv
08.2022 - Current

Telesales Representative

AT&T
10.2017 - 05.2019

Escalations Manager

AT&T
08.2015 - 10.2017

Customer Service Representative

AT&T
07.2013 - 08.2015

High School Diploma -

James Martin High School

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Juliene Williams