JULIENNE NIEHAUS

• Response to incoming calls from hospital partners for potential donors. Elicited all vital patient data to ensure clear and current condition is recorded.
• Provided accurate information to donor team and AOC upon completion of referral regarding patients'' conditions/ injuries. This includes neuro status, goal of care and family dynamic.
• Preceptor for new hires on process and expectations to include training on incoming referrals as well as onsite interface with hospital partners.
• Liaises with DFA AOC on urgent matters and providing onsite support. This includes communication with BSRN, CRN and Chaplain Services
• Active on Cultural Committee and previous member of Interview Committee

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Screener for new hire candidates via interviews and shadow days

• Trained new staff on chart review and interface with ocular and tissue partners
• Implemented process improvements to increase productivity in quality assurance operations.
• Participant in Ocular study of melanoma effects on corneal transplants at University of CA Santa Barbara

• Adhered to regulatory requirements, to include accrediting bodies, federal and local
• Audited patient medical and social history to include disease, diagnostic procedures and treatments prior to expiration

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
• New hire mentor for sales staff after in house training.

• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Maintained clean, neat, and operational facilities to serve program needs.

• Developed long-lasting client relationships by providing exceptional customer service and support.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Mentored junior account management professionals to develop skills and increase company revenue.